Cantu Bathrooms & Hardware Ltd

For our condo renos we utilized Cantu for many of our items, both kitchen and bathrooms. Marike Boersma was of great assistance, particularly during the closing during Covid. There was an issue with some taps which was caused by the manufacturer or shipper and Marike was just excellent it sorting it out and arranging a store credit for our difficulties. She is very knowledgable and extremely responsive and helpful. We are very satisfied and continue to work with Marike.

Extremely poor customer service, and evidently poorly organized.

Very well laid out place with an amazing selection. We had an appointment with Matthew to help with our renovation and he was very well prepared, easy to work with and helpful at providing suggestions where our first selection was discontinued.

Bad experience. We ordered an vanity countertop which is manufactured in Montreal at lateJuly. That time we’ve been told that 4-8 weeks to wait. After one month my husband follow up with them but not get something specific delivery day. Then recently after September we follow up again, they say the delivery date push to OCTOBER 13, which means we will get it maybe around after middle of October. So from order to install can be around 3 MONTHS for just a countertop, not a customized style. There can be 10 reasons for the delay in this period , but my point is CANTU never clarified and gave us the notification of the delay and not positively to communicate with us. They don’t follow up unless we asked. So now we have to push our other schedule for vanity installation and plumbing work and others again and again. Seems they don’t mind the timeline for their clients, once you pay , just wait and no follow up. I know you guys selling high end products but your service and procedure are not high end at all.

Ok, I must say that was one of the weirdest "bathroom accessories shopping experience ever"! We looked online first and decided to visit. It took 20 min to talk to someone while the store was almost empty. Then we met a lady she said she can help. We obviously asked the prices and looked options. There were no price tags on toilets (or anything) except discounted ones. Everything was overpriced when she start giving rough ideas. As we talked to her and compare prices as a normal customer her attitude changed a little bit :) she started to say they sell premium products not cheap etc. and she said we should go to Home Depot for cheaper solutions! Hmmm.. I thought may be I misunderstood! (just a note, nothing wrong with HD! I am a big customer of them and I buy a lot from HD) Well, the products they sell are same in everywhere other than fancy stuff they have there. Grohe is Grohe in every store. Anyway, when I said I need Grohe retrofits for 2 showers instead changing the mixer, which I did for 256 bathrooms for a project I completed in 2018. She didn't get the idea and understand what I am talking. So, we thanked her and she immediately said "let me walk you out" really - that was rude!... On the was she turned and said "you should go to HD for these retrofits you are looking for". Wife and I looked each other and walked out!. So, managers, owners of this store, train your people and teach them how to understand customer needs. We are buying Grohe toilets, faucets and retrofits from Splashes. way better trained sales group with better attitude. Bad and kind of entertaining experience. :)