Victoria Speciality Hardware Ltd

I use to like this store. Good product selection but the service is now terrible. They do not return your calls and do not follow up if you have a faulty product. You're on your own.

An excellent business to deal with. Staff is knowledgeable, friendly and prompt. Very good quality selection in all price brackets. Loved my experience and will definitely be back.

Excellent selection and they work with you to get strange pieces + meet their lead times. Chelsea in particular is very helpful and made the design process much more streamline.

Products were all of the highest quality. The staff are professional and pleasant. The new owners are terrific. I will definitely shop here for my future hardware needs.

Absolutely horrendous experience!!! We ordered three door locks/handles to the tune of $1400. They took TEN WEEKS to arrive! We ended up having to buy locks while we waited (because we needed to be able to lock our home!) We had already given a 50% deposit when we first order but when my husband went in to pay when they finally were in the store, they charged him the ENTIRE amount. Thank god I looked at the invoice myself after, otherwise i may not have caught that we were charged an extra $750!!! I can only imagine how many customers who have larger projects than us DONT catch this fraud!!! When my husband went in to get the $750 overcharge return, he got nothing but a sheepish apology. They have beautiful products to be sure, but be warned of TERRIBLE service. I can’t believe it actually ended up costing us money (having to buy three lock systems while waiting) to be customers here, not to mention the fact that they are clearly counting on customers not being on the ball so that they can double charge them. I really am concerned about this business practice!