The Home Depot

It is a standard home depot. Prices tend to be among the lowest in town for building materials, but not always for appliances. Have to do your price checks, but usually a safe bet you will not over-pay here. For some items I find that home hardware is a bit cheaper, Hardiplank for instance, other things the opposite. Also, never had any issues returning excess materials - have actually been encourage to buy more than you need and return the leftovers. Maybe the hope is you wont return the leftovers as I am sure most won't, but I do, and glad I can). Staff is almost always friendly although I did encounter one person in electrical a few years ago. We were looking for a specific part, she said it didn't exist, had been discontinued years prior. She was abrupt and rude and not helpful. After she left, I continued to wander and eventually found the exact part. They had a whole shelf of them. (can't recall the exact part). She clearly either did not know her stuff, didn't care, or was maybe not in her department. I'm not sure. But experiences like that here seem rare. More often than not I have had very knowledgeable sales staff help me - sometimes going out out their way to help. Some people I know speak badly of Home Depot, but for me, the good experiences far out weigh the bad.

Fast quick, clean experience.

My husband and I have been working with Pamela in the tile department and she has been amazing! We ask a question and she has the answer or will immediately seek out the answer. I would highly recommend Pamela if you are starting a DIY tile project. She also offers her knowledge based on her experiences in this department. Dee McDonald

Ryan helped us and was super friendly and knowledgeable about the products.

I experienced very poor customer service when a less than a year old hot water heater I bought them had problems. It is a manufacturers warranty but clearly stated on my contract the Home Depot would help with warranty claims and repairs. On phoning customer service, she told me they can't help I I would have to deal with the manufacturer. The manufacturer said they can send me the part but I have to find my own contractor. The tank is made for Home Depot so other companies can't get parts so don't want to work on it. I've spent the better part of a week trying to figure out how I'm going to get this fixed.