L'entrepôt RONA Québec

The guy who served me was very weird and touch-y , keep your hands to yourself thanks

Ain't so bad

Rona is a good place :)

I bought a laundry machine and a dishwasher for 2500 CAD in june, 27th, 2019. After 3 failed deliveries with a mysterious cancellation with no phone call no explanation from their side, I decided today, August 1st, to cancel all my order as RONA did not respect their COMMITMENT. I should have surely cancelled before, but I gave them a chance...il reveals that they are not able to satisfy their clients: delivering a dishwasher is too hard work for them! In total I took 3 days off waiting for my machines, and spent almost all day on the phone to ask for explanation and apologie: All I had was a very unclear version, no apologie at all, the operators of Service Apres Vente were all rude and impolite: one was saying yeah yeah while eating her sandwich and chatting with collegues, they even made fun of my situation and were laughing at me. This afternoon I went to RONA ENTREPOT to finish my cancellation process: the staff litteraly threw on my face a so-called 'gift card' with a condition to sign a document. The doc tells that if you sign it, you should abandon any possible legal proceeding to which i said no. I refused to sign the paper. I am totally free of my own action. I will continue to write comments of this very bad experience and possibly consider a further proceeding with an attorney... Conclusion: I DO NOT RECOMMAND THIS COMPANY AT ALL TO ANYONE. And I will post other details...

Fine store, generally well stocked, clean and organized. Low staff but usually not busy.