Reliable Parts

Excellent customer service, fast, courteous I needed a part for my dishwasher and at Langley location they didn't have in stock so they redirected me to the warehouse in Coquitlam and they had the part. Being a senior I asked for senior discount and they gave me 10%. They have everything you need to fix your appliances and also they sale detergents from Germany too for your washing machine! Highly recommend this place if like me have a good condition appliances with a very good handyman at home called "husband " with golden hands that fix everything. My dishwasher is 7 years old but still working great, just the sealing in the water pump was leaking and we decided to replace the whole pump to give another few years of life. Next project , the bearing of the washer! :)

My Whirpool front-loading washing machine was displaying an F06 error code and it would not engage into the spin cycle. After Googling, it was suggested that the carbon brushes on the motor were most likely worn out. I found a YouTube video showing how to check/replace. I went to Reliable Parts (un-reliable IMO) and brought the brushes to show them. They said that these brushes are NOT sold separately and the whole motor would have to be replaced ($200-500). I found this answer odd since these brushes can be detached from the motor. While discussing this with them and before exiting the store I searched and found online retailers (including Walmart.ca, Amazon.ca) that sell the brushes for $15 however they needed to be ordered. You would think these so-called knowledgeable representatives would not be outdone by an amateur with an iPhone typing "Whirpool washing machine carbon brushes" whilst standing in their store. Unless they were just trying to get me to pay $200-500 for a new motor. Either way not cool. I called 4 local appliance repair shops and they said they would not sell the brushes without service. I ended up calling Amin @ Newtech and he said he could sell me new brushes for $64. More expensive than Walmart but he had them available. Amin met me in a parking lot, explained my issue and he concurred that most likely the brushes needed replacing. He said if it doesn't work then the motor would have to be replaced and he said he could get me a good price on it. Anyways, the brushes worked and my machine is running perfectly again....and I didn't have to buy a $500 motor.

Ordered parts online that were in stock and available for immediate delivery. Fast forward to 11 days later and still no follow up. It was impossible to get through to speak with someone and when I did they were not helpful at all. The reference number sent by reliable parts didn't work. She said the parts that I ordered were in stock back East, but they would not ship them from warehouse to warehouse. The person on the phone said that they don't usually get in BBQ parts this time of year so wait 3-4 weeks before calling back as they do not give ETA's for parts. The person who answered the phone was not remotely helpful and made me feel like she had better things to do. I won't be giving reliable parts any of my business in the future.

it is astounding, that rude employees like the woman who answers the toll free number ( forgot the name, but must be the same one who already treated multiple other customer with the same disrespect and arrogance .. you will know, once you got her on the phone.....) is still employed...no people skills whatsoever.... she probably already caused quite some damage ... that only speaks for the company, what they actually think of their smaller customers...pretty much: get lost we do not need your business anyways... well, you lost mine for sure + will never recommend them to others.....to the rude woman on the other side: if you don't like your job, don't let it out on customers ... quit and find something else !

Very unhelpful. I called to ask if they had a fridge part and was told not to bother trying because I wouldn't be capable of understanding what the problem was (even though I had just told the staff what the issue was and the part I needed). I bought the part anyway and easily fixed the fridge on the first try.