Hudson's Bay

Received excellent assistance from some wonderful women who helped me find a Christmas gift. They were so knowledgeable and took the time to go through different options to find the best one. Great experience

Kathy in the linen department was extremely helpful! Was looking for new bedding and she walked me through all the varying brands, materials and even did some online checks for me. In the end, she also assisted me with opening up a Bay credit card! Very helpful, friendly and knowledgeable. An experience you don't normally see from a larger department store :)

I've always enjoyed visiting this branch. The men's section is a dedicated floor (on 6th floor) which provides a great deal of choice. The staff are helpful and attentive but not so much so to be considered an annoyance. I've been shopping here for years and will continue to.

I had a very bad experience today trying to phone the Bay at Park Royal bathing suit dept. where I just purchased a new suit. I had to dial 3 different times to get someone to answer then the woman picked up, said I have to put you on hold, click! I sat on hold for almost 20 minutes before I hung up, called the Vancouver store, reached a terrific lady named Leona who offered a solution to me. I went from the very worst customer service in West Vancouver to the very best in Vancouver. Thank you Leona in swimwear.

Went shopping recently for a grad suit with my teenage son. Excellent father-son experience. The clerk in menswear was knowledgeable and helpful and the alteration service on the fourth floor is top notch.