Map
Detailed Information
- Place Types Electronics store
- Address 5821 Marine Way, Burnaby, BC V3N 2R2, Canada
- Coordinate 49.1980099,-122.973664
- Website https://stores.staples.ca/staples-marine-way-burnaby
- Rating 4.1
- Compound Code 52XG+6G Burnaby, BC, Canada
Openning hours
- Monday 9:00 AM – 8:00 PM
- Tuesday 9:00 AM – 8:00 PM
- Wednesday 9:00 AM – 8:00 PM
- Thursday 9:00 AM – 8:00 PM
- Friday 9:00 AM – 8:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday 11:00 AM – 5:00 PM
Photos
Reviews
Probably the most run down and terrible Staples I've been to! None of their self serve machines were working, that I was trying to use and only one person working in the department (no chance to get any help)
I'll stick to going to the ones in Richmond. Much better service and products.
I have had such a great experience there, I was shopping and I needed to get something for my daughter without her seeing it. So I asked one of their staff if he could put the item at the front for me and explained it was a surprise for my daughter whos with me and didn't want her to see. He went beyond the measure of customer service and actually put it in a box sealed up and everything and gave the price to the cashier and my daughter never new I had just bought her her birthday gift. I unfortunately didn't get this gentlemen's name but I will never forget this awesome service! Thank you friendly employee at Staples on Marine way!
Poor Management - Great Frontline Staff
DO NOT BUY THEIR WARRANTY PLANS
Most of the staff here are very helpful, service driven and committed, however that is not a reflection of the management.
The store manager Kelly and new manager Mohammed are essentially useless when it comes to customer service. Kelly spends her days stocking shelves and Mohamed has joined the club of not responding to customer issues. Once you walk out that store, they will not provide the same service their smiling associates try too. In fact, they feel they have no obligation to their customers after the sale is completed.
Why buy from staples when there are many other suppliers that provide equal or better products for a fraction of the price?
If you do end up buying an electronic from here, do not buy their extended warranty plan. They will not bring you peace of mind. Instead consider buying the warranty directly from the manufacturer for less cost and better coverage. HP Warranty was not only cheaper, it was longer and provided coverage for accidental physical damage with 3 day service. Staple Canada carries is own warranty program so they make every effort to limit repairs and coverage, supplemented by very poor attitudes and disrespectful behaviour.
Clerks seem very helpful. I had someone help and he gave me good advice.
In June 2020, and since, I've been dealing with this store, and other locations in Vancouver (Broadway, Grandview Highway). They are prompt, courteous, and helpful. There are stock problems because of Covid, but where are there not, these days? And staff are always quick to offer alternatives when something I need is out-of-stock. Clean, bright store, tucked away right at the far-east end of the parking lot on the north side of the 2 complexes. Worth finding! Their attention to Covid-sanitation detail is noteworthy. Good prices, too!
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