SK Electronics Ltd

I have mixed feelings about my overall experience with SK Electronics and the correspondence with Stew, the one I dealt with for this situation. I had a Samsung Galaxy S6 and S8 that both needed each a new battery and the S8 needed a back glass/cover replacement. I initially phoned in and had a coversation with another employee about my two phones and to my surprise I was told that when replacing the battery, there would be a chance the one working on it could crack the back cover and that I would be the one covering the cost???!!! That right there is a huge problem, there should be zero cost for the customer if the SK employee incures damage to a customer's phone. PERIOD! I was directed to send photos through email for better clearfication on what would need to be replaced, costs, etc. I sent an email on August 6th explaining that I would like a quote and a time frame of when the parts will be in at the shop. ZERO correspondence for OVER A MONTH, completley useless! I was the one who had to take initiative to make the phone call wondering if the parts have been ordered? If they were at their shop? When I did call in I was told over the phone that "Im lucky I called in." because they were going to use the battery for another customer!!! WHAT?! Thankfully the moron who worked on my phone didn't crack my back cover because there would of been a serious problem with who pays for that part. To my surprise the service was quick, only took about 2 hours, which was positive. Overall again my experience is very mixed, the service was okay but for a communications company they have zero professionalism in communication and correspondence with their customers. What a surprise! For what I went though I give Stew and SK Electronics two stars out of five.

BEST TELUS PROVIDER IN TOWN! Great costumer service and advocacy, whenever I have to deal with Telus I always go to SK and they always make sure I get the best deals. All staff are super friendly and kind while providing a variety of services. Highly recommend this store for any electronic needs.

brought my iphone in for a battery repair, it was done in 5 minutes. Great turn around time, friendly and efficient staff. Thanks for always getting things done in a timely manner, and being a repair shop my family can count on in town.

Great service!! These guys really know what they're talking about. If you're with Telus go see Jeena, wouldn't go anywhere else.

Good people to trust.