Map
Detailed Information
- Place Types Bicycle store
- Address Embassy House, Queen's Ave, Bristol BS8 1SB, UK
- Coordinate 51.4577021,-2.6077796
- Website https://www.trekbikes.com/gb/en_GB/retail/bristol/
- Rating 4.4
- Compound Code F95R+3V Bristol, UK
Openning hours
- Monday 9:00 AM – 6:00 PM
- Tuesday 9:00 AM – 6:00 PM
- Wednesday 9:00 AM – 6:00 PM
- Thursday 9:00 AM – 6:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday 10:00 AM – 4:00 PM
Photos
Reviews
Over the past few months I've bought a couple of items here including a helmet & a new wheel (which they fitted) and have been happy with the service. Then last week my friend's front disc brake started making a strange noise. Thinking it might be serious we came in here and the guy had a quick look, put it on the rack, made a few adjustments & fixed it for no charge. Exceptional service.
Where to start... the guys here have been so helpful to me today. To begin they lent me a few tools to see if they would fit my bike so I didn’t buy the wrong ones (trusting me not to run off with them) Then whilst I quickly went home to do the test to see which one fitted, they had found this specific tool that I needed online as they were out of stock pretty much everywhere and I would have had to wait a month for one otherwise! I used their computer to order it which was super helpful. I had previously bought an inner tube from here determined to fit it myself but not knowing a thing about bikes, Josh offered to fit it for me and showed me the ropes! Cannot thank you guys enough for your help this morning! You’ve been great!! I have also been to a few bike shops around Bristol and this was by far the best service I’ve experienced!
I was extremely impressed with both the staff and the service I received from Trek Bristol. In particular I would like to highlight Ash, who took the time to listen to what I wanted and allowed me to try numerous options. Nothing was too much trouble for him and I was impressed with his knowledge and expertise.
Over a period of 30 years I have bought 4 excellent Marin bikes from Bike UK. The bikes came with a free lifetime service deal ; in fact I think they offered up to 4 free services a year. The free services were a key factor in me buying 4 bikes from this store.
Some years ago some hooligans threw a metal bar through the front wheel of my bike causing me to have a rather unpleasant accident . Both the bike and I were worse for wear . The front forks were completely wrecked . When I took the bike in for repair , the staff were so shocked by the incident that they repaired my bike for free. Parts included.
I was astounded by their generosity.
You can imagine my shock when I called in to arrange a service only to be told Trek no longer honour the free life time service and neither will they offer it on new bikes purchased there. It is hugely disappointing.
I shall not be buying any bikes from this shop.
Amazingly , I still own the first Marin I bought from Bike Uk 30 years ago. It shows how well it was serviced.
Very odd experience when I visited. I had to wait at the barrier (there was only 1 other customer in the store and 4 to 5 staff). I was then asked what I wanted and replied I wanted to look at some sale items. Was aggressively told I could come in, but couldn't touch anything....! I then asked how was I supposed to look at specs and prices, the response was call over an assistant. I mentioned other shops not doing this and other examples in clothing and food. Guess the answer "Covid mate". A great lesson in how to loose goodwill and business ☹️. Hope you train your staff better and survive.
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