Map
Detailed Information
- Place Types Bicycle store
- Address Unit 6 The Brewery, Romford RM1 1AU, UK
- Coordinate 51.5755944,0.180696
- Website https://www.smythstoys.com/uk/en-gb/?utm_source=gmb&utm_medium=
- Rating 3.4
- Compound Code H5GJ+67 Romford, UK
Openning hours
- Monday 10:00 AM – 5:00 PM
- Tuesday 10:00 AM – 5:00 PM
- Wednesday 10:00 AM – 5:00 PM
- Thursday 10:00 AM – 5:00 PM
- Friday 10:00 AM – 5:00 PM
- Saturday 10:00 AM – 5:00 PM
- Sunday 11:00 AM – 5:00 PM
Photos
Reviews
such a shame that one rude staff member and poor management ruins the experience for so many people.
lodging a complaint gets you a call after 6 weeks with a reluctant store manager with no offer of compensation that was explicitly promised in writing by their customer service team. Upon bringing this up they replied with "i have the authority to compensate but if i compensate every complaint ill go out of business"
okay mate, much better business model treating customers like theyre nothing in an increasingly online world ;)
Smyths lakeside it is :)
Visited store yesterday was very busy so didn't think i would be able to find what i was looking for...however there was a lovely and vey helpful lady called Zoe who helped me find exactly what i wanted and i also purchased a few extra items thanks to her recommendations!!!
Rude staff an not at all helpfull ive spent a fortune click and collect the last few weeks. Yesterday I ordered a few more items then before I went to collect id realised one thing that I got my mother in law had already got my daughter for Christmas I asked at the door if I could just swap it for the same product price just another design an they wouldn't do it basically said I had to take it back an exchange it after the restrictions are lifted its a huge Teddy not something small so ive had to bring it out in the middle of a pandemic to take it back in a days time so I can change it. I won't be returning in a rush after spending a fortune in the last few weeks I'll spend our hard earned money elsewhere.
Was helped in store by Harry a few days ago. Really helpful and had great customer service skills!
Loads of goodies for the kids. You could be in there all day if the kids have there way! Friendly and helpful staff, overall a good shopping experience. But if going with the kids they will want you to buy every toy in the shop!
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