GO Outdoors

I had an issue after placing two online orders; orders went through but items out of stock. So I checked online and it looks like what I need it was available in one of your stores.Therefore I phoned yesterday at Colindale store to double check stock about tents and I asked them if I could assemble the tent in store to check sizes etc. and the staff on the phone told me yes and that both tent I was looking for,were anyway on display .I travelled from south London zone 3 to North west zone 4 .At the store only one model was on display but not the other one.I went to the till area and I asked about the phoxx 1 person tent that wasn't displayed and where I could assemble the tent to check the size etc.The shop assistant told me it is not possible to pitch the tent in store,and I told him I phoned yesterday and I asked if I can open the tent ,in order to avoid wasting travelling from far away .The person I am speaking to ,identify himself as store manager and asked me where it is my mask and again told me that I cannot open the tent there and that I was given wrong information on the phone.I told him I need to open the tent in order to check if is ok for my size etc..I showed him my exemption badge and he rolled his eyes and told to the young shop assistant to gave me the tent.Honestly I found it quite rude that he did not want to serve me, to help me and in general I had a very negative experience.I took the tent and open it ( without pitch it because it is anyway a tunnel tent and not free standing model). I was doubting which model it was better ,so I need it professional advice.In all the area of tents and backpacks there were zero staff! I went again at the tills and I asked someone if he has knowledge about tents and he said a little.I appreciate his honesty. The overall experience was very poor and bad customer service, the store have some bargain prices but it is a good shop for people with their own knowledge about equipment.If you want to be assisted with a purchase,this is not Ellis Brigham or Cotswold

Great range of quality brands. Always have what I need in store or online at competitive prices.

Watch out for their automatic subscription service I placed an order online and had to pay £5 for an ANNUAL subscription service to be able to checkout. My payment for the item was cancelled via paypal but I didn't get an email from go outdoors or the £5 back so I phoned them to find out what had happened. It transpired that my item wasn't in stock but I they hadn't planned to tell me or cancel the subscription which I've now cancelled separately. Poor customer service and a con!

Post lockdown, post liquidation and post repurchase, all was excellent in-store. This was my first ever visit to Go Outdoors for a quick look around for any bargains. With so much to choose from and tents pegged out to try; we ended up with an enormous tent. And that prepacked shopping trolley stunt to take your bargain buy to tills was very clever. Staff really friendly. All in all, a very pleasant first visit, although a little financially lighter. 🤭

Nice place, good service, but lack of supplies.