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Evans Cycles

Unit 5, 6 Pancras Rd, Kings Cross, London N1C 4AG, UK

+44 343 909 2096

Map

Detailed Information

Place Types Bicycle store
Address Unit 5, 6 Pancras Rd, Kings Cross, London N1C 4AG, UK
Coordinate 51.5328267,-0.1259318
Website https://www.evanscycles.com/KingsCrossEV-store-2096
Rating 3.6
Compound Code GVMF+4J London, UK

Openning hours

Monday 9:00 AM – 6:00 PM
Tuesday 9:00 AM – 6:00 PM
Wednesday 9:00 AM – 6:00 PM
Thursday 9:00 AM – 6:00 PM
Friday 9:00 AM – 6:00 PM
Saturday 9:00 AM – 6:00 PM
Sunday 10:00 AM – 5:00 PM

Photos

Reviews

Ola Kat (08/01/2020)

I have to say that was a really good experience. Staff was really helpful and kind. They build my bike in like two hours and explain everything on the end. I took one star off cause we have tried to call like a hundred times and no one answer they explain that after but would be much easier if someone could answer. Anyway if you have a chance just go to the shop you are not gonna be disappointed.

Thirdworldwaugh The 3rd (11/25/2020)

I've recently had a terrible experience with Evans cycles Kings Cross and would not recommend to anybody. I ordered a bike in store, received confirmation email to say the order had been processed, then nothing. Called a month later as I knew deliveries where being delayed due to Covid and no one answers the phone in store. I emailed customer services after a week of failed attempts calling to find out that my order had been cancelled as they bike had been lost before it left the warehouse! They just decided not to tell me! 2 months later I'm still waiting on my refund, customer services have been very quick at responding to emails, but beyond slow at actually processing anything. I've also learned from an employee at Evans Cycles that the company has recently been bought out by Sports Direct, which might explain why the level of service has been next to useless.

Zac Nicholson (12/29/2020)

Unfriendly, and unhelpful customer service every time I've been, so definitely not a once off bad experience. Supposedly don't have basic maintenance items, despite having a workshop. And also don't stock essential replacement parts for their own branded bikes.

Mark Worth (11/14/2020)

These guys in here are out to nick your money. They looked at my bike, which was a year old they told me I needed repairs which they called their silver service. The repairs they wanted to do would have cost me over £200. I took my bike to a independent cycle shop. The only thing wrong with my bike was worn brake pads and a worn chain. Which cost me £20. Avoid these crooks.!!!!

Paul T (08/25/2020)

Walked into store, two of the team at the front helping other customers, four at the back moving some fixtures around. Waited at the desk for someone assistance however, no one from the rear of the store offered to help, they continued to chat between themselves. The other two team members at the front continued to serve the other customers however, at no point acknowledged the fact I was waiting to be served for over 10 mins. In fact one of them glanced at me and carried on talking to the lady. At this point the conversation wasn’t even about bikes! I left after 15 mins in the store and standing by the cash desk. If I’d walked in, picked up an item is it the operating standard for Evans Cycles to leave people waiting at the cash desk for this long??? Very poor, was willing to part with some decent cash and invest in a bike, will never enter a shop of theirs again, awful service.

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