Home United Kingdom England Evans Cycles

Evans Cycles

106 Westbourne Grove, London W2 5RU, UK

+44 343 909 2113

Map

Detailed Information

Place Types Bicycle store
Address 106 Westbourne Grove, London W2 5RU, UK
Coordinate 51.515218,-0.1945553
Website https://www.evanscycles.com/NottingHillEV-store-2113
Rating 3.6
Compound Code GR84+35 London, UK

Openning hours

Monday 9:00 AM – 6:00 PM
Tuesday 9:00 AM – 6:00 PM
Wednesday 9:00 AM – 6:00 PM
Thursday 9:00 AM – 6:00 PM
Friday 9:00 AM – 6:00 PM
Saturday 9:00 AM – 6:00 PM
Sunday 10:00 AM – 5:00 PM

Photos

Reviews

James Lomax (11/22/2020)

I rarely write reviews but I feel the customer service from this store is a review. I've bought two bikes from different Evans Stores over the years (not this one) and have had not so excellent service but since moving to the area the staff of this store (one gentleman in particular, thank you for the wheel boxes and for the hollow tech bb tool adapter) have always gone out of their way to help me, twice getting me out of a sticky situation mid bike build! I use the shop for spares, parts and maintenance bits, the staff are always helpful and informative.

Julius Soon (10/15/2020)

Most unhelpful staff ever. Mostly incompetent. Feel like they are trying to charge you for everything the moment you send your bike there. Don't trust the staff member! One staff checked my chain saying my chain needs replacing and spun my wheel a few times then suggested a higher charge for servicing when in fact I have changed my chain with Halford very recently, had servicing done as well and have not used my bike much since then! Then there is another staff who is less than helpful, very unpleasant to talk to and hardly ever smile. I wonder if they hate their job so much there. Absolute disgusting behaviour. I feel like as if I owe them big money when I was in store. There is no customer service whatsoever. No answer to phone calls. No confirmation emails for booking etc. Information given wasn't pass onto another. Absolute disgrace and please don't spend your time and money here. If there is zero star, I would happily award it to them!

Faye Jones (10/09/2020)

I have waited over a month for my bicycle, but this I understand given the current covid situation. After waiting a month, I was refunded for the bicycle with absolutely no communication or acknowledgement from Evans Cycles. I have tried to get in touch to find out why, but no response. Absolutely non existent customer service - and now all the bicycles in my price range are out of stock, after waiting patiently for absolutely nothing. Will not be returning, and will share my experience with anyone looking to buy a bicycle so they know to avoid you.

Ioanna Kefa (12/06/2020)

My chain got stuck on my frame and it was really hard for me to take it out. Michael helped me fix it and he was also so kind to nice a couple more flaws with my mudguard. So professional and kind, made my afternoon. Thank you Michael!!!

Haider Al-Ali (10/21/2020)

Ordered a bike online. when it arrived I thought it had a faulty pedal. I was furious because I could not get through to Evans Cycles by phone, so posted a negative review. However I took the bike and pedal to one of their branches in W2 where they attached the pedal on to the bike very swiftly. Happy with the service hence the updated review to 4 star. Reason for 4 star being that the pedal should have been made less difficult to attach. Otherwise would have given a 5 star review.

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