Home United Kingdom England Brompton Junction Covent Garden

Brompton Junction Covent Garden

76 Long Acre, Holborn, London WC2E 9JS, UK

+44 20 7836 5700

Map

Detailed Information

Place Types Bicycle store
Address 76 Long Acre, Holborn, London WC2E 9JS, UK
Coordinate 51.5143709,-0.1221616
Website http://www.brompton.com/Find-a-Store/Brompton-Junction/London
Rating 4.1
Compound Code GV7H+P4 London, UK

Openning hours

Monday 9:00 AM – 7:00 PM
Tuesday 9:00 AM – 7:00 PM
Wednesday 9:00 AM – 7:00 PM
Thursday 9:00 AM – 7:00 PM
Friday 9:00 AM – 7:00 PM
Saturday 10:00 AM – 6:00 PM
Sunday 12:00 – 5:00 PM

Photos

Reviews

Mirko Bruner (10/20/2020)

It's the Super Store in LDN. I don't understand why some people are disappointed with the staff of the Shop. From the moment I entered I was welcomed and treated in the most professional and friendly way. I am friendly myself with people that work in retail shops. It's a tough job not easy at all. Very quickly they did what they had to do to my Bicycle. Friendly. Professional, Swift. I will Definitely go there again because it's a beautiful environment. Sand you can breath the real Brompton Culture.

Fernando Brome (10/20/2020)

Firstly people may not know that Brompton Junction in Convent Garden has two sections. One on the street level which is the shop floor and the basement which is for repair purposes. The basement section and the staff down there are fantastic. They are amazing, welcome and help people who got any problem with Brompton bike fixed. The shop floor, OMG, I would say 80 percent of the staff who work there are not nice even the manager. They don't care about your feeling. They have poor customer service skill. They make you feel unwelcome as if you can't have the bike because it is specific to some people. They said they only have certain amount of items to sell each day and cannot go above that. If you want to buy a bike, you need to have an appointment full stop. I have horrendous experience with them especially over the phone call. One Italian girl in particular was so rude with no manners, she doesn't even listen to you what you have got to say. All in all, if you want to buy Brompton bike, better to buy it from other dealers and not from Brompton Junction !!!

Robert Johnson (12/18/2020)

I left the shop feeling a bit guilty after the first free service. Brompton bicycles are sold with a clause that voids the warranty if a 3-month service is not carried out. I was told it was an inspection that wouldn't take long and was to validate the warranty. So with this in mind I booked my first free service a month before it was due and was given an appointment slot for 6 weeks later. It's not convenient for me to reach the store in Covent Garden, but we bought it there. When I turned up they said they were a bit busy so it would be ready 4 hours later. This was totally not what I was expecting and I instinctively complained on the spot that they should have told me during the 6 weeks I'd been waiting for my slot. A second engineer offered to do it while I waited, but I was already upset, I didn't want to have to complain. So it was done and everything was ok in the end. I followed another customer before me who apparently didn't have an appointment and took a long time, it may have drained their energy by the time my turn arrived. I don't know, I'm making excuses for them, but to ask me to wait 4 hours for a 10 minute inspection that had been booked 6 weeks earlier seemed a bit unreasonable.

Fajar P (11/04/2020)

Some might have given bad reviews but my whole experience there was top of the world. The star of the show, Francesca, helped me with spot-on recommendation which I ended up picking s2l metallic purple. She didn’t even rush me during the appointment as she knows that purchasing this needs serious consideration and I had just jumped on the bandwagon 😂. There was one lady came and Francesca happily helped her and she even said ‘you really know what I am looking for’. This lady also told me to give another 5-stars for review as she was pleased by the service. Thanks once again and I can’t wait to ride this bike! P.S: been waiting for the appointment since July 😂

Alastair Burke (08/19/2020)

I took my Brompton in for a service. All work was undertaken to a high level and within the day by Pedro. Clear communication throughout regarding the work that was required and the pricing. Went the extra mile by managing, somehow, to track down replacement decals for my limited-edition bike. The bike now looks and feels like new! I would highly recommend Pedro at Brompton Junction should you need your Brompton serviced or repaired.

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