Map
Detailed Information
- Place Types Bicycle store
- Address 495 Norwood Rd, Thurlow Park, London SE27 9DJ, UK
- Coordinate 51.4356187,-0.1038937
- Website https://bonvelo.co.uk/
- Rating 4.5
- Compound Code CVPW+6C London, UK
Openning hours
- Monday Closed
- Tuesday 9:00 AM – 6:00 PM
- Wednesday 9:00 AM – 6:00 PM
- Thursday 9:00 AM – 6:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 10:00 AM – 6:00 PM
- Sunday Closed
Photos
Reviews
Queued outside shop today 04 September 2020 for a while to comply with 1 person rule on the window. Friendly mechanic came out and asked what I needed. Chose 2 tyres and 2 tubes. Couldn't pay outside as their payment device is attached to a cable. Agreed I would return shortly to pay and collect. Had breakfast and returned. Queued again. Joined by Argentinian lady and child in push chair. Wait for a while. Man walks past us and straight into the shop without queuing. Staff do not react.
Family who have been buying bike for their child leave. Argentinian lady in a rush so I let her go before me. She explains that the guy in the shop has not queued. No help from the salesman. She leaves.
The helpful mechanic comes out again. I explain what has happened. He says he didn't see anything. I say I do not wish to buy the tyres and tubes as this service is disrespectful.
Rules apply equally to all customers.
Will put the bag and lights I recently purchased from Bon Velo Herne Hill in the bin.
Great customer service -with a smile - from Carl. Very helpful, knowledgeable, insightful and nothing was too much trouble. I really appreciated the time Carl and his colleague spent to be so thorough and ensure I got the best bike helmet for me. My head was measured and the most suitable helmet for its size and shape was found - and taking both those factors into account meant I really got the best fit. Thank you guys!
Had the pleasure of using this local business while my back tyre punctured on my commute home. With 20 minutes of business hours left the team were professional and got the bike fixed and back on the saddle and gave great advice. Highly recommend would use again.
Really helpful staff, sorted out a broken spoke while I waited, with no fuss at all. Great service in normal times but even more notable at the moment when bike shops are busier than ever before. Highly recommended.
Friendly & efficient service, Needed a bike chain replaced was in and out in 5 mins. Returned to the shop because of a problem another problem and got a very resonable quote, will deffo be returning.
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