Map
Detailed Information
- Place Types Bicycle store
- Address Unit 4, Ivybridge Centre, Isleworth, Twickenham TW7 7DY, UK
- Coordinate 51.459919,-0.331985
- Website https://www.halfords.com/locations/twickenham-superstore-store/
- Rating 3.9
- Compound Code FM59+X6 Twickenham, UK
Openning hours
- Monday 8:00 AM – 8:00 PM
- Tuesday 8:00 AM – 8:00 PM
- Wednesday 8:00 AM – 8:00 PM
- Thursday 8:00 AM – 8:00 PM
- Friday 8:00 AM – 8:00 PM
- Saturday 8:00 AM – 6:00 PM
- Sunday 10:00 AM – 5:00 PM
Photos
Reviews
Well service was ok but nothing write home about
I went to have a bulb fitted on Tuesday night at Halfords Ivy Bridge / Twickenham and between the fitter, the person and the till and the bicycle technician who provide advise about buying a bicycle, I was wowed by the customer service. I had not expected the staff to work so well together and to be so helpful while not seeming to be forcing it, just really helpful, really good and I will be going back to buy a bicycle from Halfords. Thank you - made me smile as my wife an did not feel like just another action to be performed before the end of the shift...
Took a chance and dropped in to see if my bike gears could be checked and Shaun very kindly adjusted them for me & advised my chain would need replacing in a few weeks. Asked if I needed to book it in and he said it was a quick job so I could just bring it in and he would do it. He even went so far as to check his work schedule and suggested a date and time when it would be quiet. I duly returned and Shaun replaced it and gave me some very helpful advice which I was really grateful for. Very friendly and helpful, will definitely return.
This rating reflects the service from the Twickenham store rather than Halfords overall... I placed an order online for a bike to click and collect from Twickenham, despite calls to central customer service chasing for a collection date it never updated as ready for collection. Contacted the store directly and they found out the bike was lost in the system somewhere and no longer available nationwide. Ravi from the store then asked me to leave it with him to sort out a solution for an alternative bike, despite a massive stock shortage across the country he eventually found me the same model, it took over a week to sort but he kept me informed throughout. Bike was assembled to high quality in store by Steve who fitted accessories when we collected. Great service to sort out what was a poor situation, these guys are a credit to their company.
Service was good. Stock levels nearly empty. I paid for inner tubes via click & collect to find it was not in stock. Staff member was useful in identifying an alternative.
There were no bikes 5 August.
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