Evans Cycles

Better selection of kit than most of the Evans I've been to. Shockingly lazy and rude staff though. Couldn't be bothered. Any of them. Asked them about kit sizing. Ended up finding info I needed on the Evans website. When I offered to enlighten them on their own stock they literally ignored me. Considering unemployment levels right now I'm shocked this is the best team they can get.

If I could give less than 1 star I would. Worst service I’ve had in a long time in any store. After making 4 visits to the store, my bike is still not safe to ride without doing some adjustments myself. 1st visit - I was told they didn’t do inner tubes for my tyre size but then I found it on their website. 2nd visit - I suspected a slow puncture on my bike and asked the store attendant who was very disinterested to arrange a tube replacement. He categorically refused to do this and opted to do diagnostics instead. He claimed they couldn’t spare 5 mins to install the tube I had bought from their website as they were too busy. So I left my bike for the night. 3rd visit - Went to pick up my bike but was told everyone was on a lunch break and to come back later. I insisted on collection and finally a lady reluctantly went to get my bike. When my bike was returned, the inner tube was not fitted and the seat post had been adjusted to the maximum for attachment to a stand but was not reinstated. After adjusting the seat post I became suspicious of the workmanship and took the bike for a test ride in the car park and found both brakes were binding heavily after they adjusted it (Should have never left the workshop in the first place). I complained and left the bike for collection later. 4th visit - Finally collected my bike, front bakes no longer binding but rear brakes still binding. Front and rear brake levers almost touching handle on application. At this point I had lost all confidence in the store and left. Please don’t waist your time or risk your safety by taking your bike to this store for repairs.

Couldn't get through on the phone so took my bike in for repair without booking. Seen straight away and they fixed it same day under warranty. Great service, big thanks to Steve and Alex.

FANTASTIC. I am from Wirral, but it was Steve the manager in this shop who came to aid when I thought my chance of the bike I wanted had gone. He sourced it, had it transferred to Chester so I could pick it up. He Emailed me each day to update me of its movements. He went the extra mile....what more can I say....seems like the team at this shop are "Simply the Best". Thank you so much.👏👏👏👏👏👏👏👏👏👏👏

Very helpful service from the staff. I forgot my mask, so could not go in the shop. The manager kindly got things for me while I waited outside.