Custom Bicycles Stone

Stopped in today on the way down from Edinburgh to BPW, spoke to Cain (hope I got the spelling right), unfortunately there was nothing suitable in stock, however he did point me in the direction of another shop who did have what I was after. Really helpful, especially as he was preparing to move to another set of premises. Would highly recommend.

Avoid this place like Covid. They have now failed to set the gears up on my bike twice. It's a simple job but they are clearly incapable of doing it. Before a bike leaves the shop is it too much to expect that it is checked properly? They attempt to make up for poor customer service and incompetence by repeatedly calling you 'buddy' or 'mate'. Would much prefer them to fix my bike properly instead of this false friendliness. I never thought I would say these words but 'I'm going back to Halfords'.

I have used this shop for all my family’s bikes Every time even before I get back to the van I have had to go back Bike one Giant xtc 3.5 service and bike gears adjusted as slipping gears worse and still slipping asked them to replace gear cable as a must but before I got back to van noticed cable had not been done walked back to shop to point out again changed no problem but gears worse than ever Bike 2 ridgeback mx24 Service brakes adjust as in price of service returned after walking back to van as Brakes not working adjusted again and Seemed to be better problem that has prompted this review is we are on holiday and my son has crashed into a wall and hurt his arm as shock horror the pads are shot and cables not as they should be as a service should pick this up I believe the owner who may be qualified may not be doing these cheaper services this bike due to lock down has not been used since service Bike 3 ridgeback melody Took it there for service and cable was to tight to turn handle bars agreed service would cover cable Picked bike up walked to van noticed cable was the same walked back to shop to point this out Nothing had been done to this bike dirty not cleaned like the other 2 before cable replaced as I waited Bike 4 air suspension cap missing ordered call you when it comes no call went in and young lad did not know what I was even asking for just gave up Avoid fixing bikes especially for kids I won’t be going again we care about our kids safety

Friendly very helpful and knowledgeable, I will be going there again in the future

Great shop and excellent customer service!