Dave Owen Cycles

Built 2 bikes for our grandchildren for Christmas. Excellent service!

As requested by Dave's cycles after my general enquiry, I took my bike in to get a more accurate quote to have secondary brakes fitted on 8th July. I was very happy with the price quoted & they were happy for me to supply said brakes. When I took my bike in for the brakes to be fitted I was asked if I had been given a quote (by a different person who originally quoted me) when told him the price he said it was wrong and doubled the price saying I'd only been quoted to fit one brake!!!!!! Who would only have one brake fitted?????? I wasn't happy with this 'new' price and I was told that Dave would ring me to 'sort the price out'. He never did. They had my bike for a week and when I called to see if it had been done (I'd not heard off them at all) I was told that the brakes I had supplied couldn't be fitted. Ok, fair enough, they asked me if I wanted them to order some in and try again and were willing to honour the original price I was quoted for fitting with the additional cost of the brakes. They were keeping my bike until the brakes arrived. The order was placed 20th July. I collected my bike after leaving it with them for another week, after not hearing off them again. I messaged them again on 8th August to ask if the brakes had come in, no apparently not due to Covid 19, fair enough. It's now 30th September and I have not heard off them since 8th August. I'm guessing they don't want my custom! Very poor service, which is a shame as I wanted to support a local business.

Amazing service, really helpful staff - couldn’t have been nicer to us when we arrived near closing time!:)

Dropped off the bike and had a text giving me details of what was wrong and the prices to fix. Gave them the go ahead. Got a phone call another week and a half later. I was thinking the bike was repaired but it was a call to tell me the list of faults with the bike which now included a bent back wheel. I had ridden the bike to the shop so that was not the case when it was left there 2 weeks prior. I politely declined the extra costs and went to collect the bike. I was given the bike back without the rear brakes connected properly and the back wheel bent against the frame, now unable to turn. I asked them to put the bike back to how it had been dropped off and could audibly hear complaints that they can do their best to bend it back when it had been delivered as a working bike just needing a service and gear shift replacements!

Great customer service had a great time and the people were very kind.