Halfords

Had multiple unpleasant experiences with the customer service at this store the latest being from Emma. Not only was she unhelpful but also very unhygienic (long dirty nails, and a foul odour). I came in looking for guidance on picking a child seat and gave Emma the necessary information such as their height, age and weight. She just pointed me to the direction of the seats and carried on munching away at her sweets like a child. I asked if she could offer assistance but she just pointed without another word. There was another polite worker on the till with her but as he was untrained on the subject, could not help me and was apologetic. I feel as though this was to do with my race as I later saw her happily assisting a Caucasian lady on picking a child seat right next to me. Emma refused when I asked for her advice after she had finished assisting the other lady, stating she needs to “go back to the till to serve customers”. Why and do I not count as a customer? There was no other customers waiting to pay and her colleague was at the desk so fail to understand her reasoning. I took this as my cue to leave as I’ve never been treated this way in any store. I’ve also had poor service from Stefan (on a separate occasion) who I believe is the store manager! Seemed alright at first but his attitude towards me completely changed when I refused a paid car check. He asked me three times if I was sure and at the checkout forcefully asked for my email for the receipt. I declined and asked for a paper copy to which I was told that my warranty wouldn’t be valid without my email address. I was only buying a £5 item for Pete’s sake, just give me a paper receipt! I decided to take my business elsewhere and will not be returning this store at all!

Had appointment booked for 08.00 to pick new bike up which I'd paid to be built. Arrived at my appointed time, store was 20mins late opening, after waiting for my turn, 40mins later I was informed my bike hadn't been built yet. Was offered to wait for the bike to be built, which I declined due to work, arranged to return early tomorrow morning.

Booked a child carseat fitting at the Mile End store for today. Absolute waste of time! Not only did Halfords confirm my booking twice, they then waited until I arrived at the store to inform me that 'they were not doing car fittings' at present! So I paid for the car seat and booked the fitting online in good faith. Only to waste my time turning up at the store for absolutely nothing. Staff member was pretty rude about it all, as well to be fair. No wonder the Mile End branch has such a low customer satisfaction rating The only reason I purchased from Halfords in the first place, was to have the seat installed professionally. It certainly wasn't for their prices, which incidentally are not even that competitive. I will use Halfords very sparingly in the future, if ever again at all. Silver lining is getting a refund and then finding a car seat £20 cheaper!

I have been to the store three times over the last two days to pick up a front wheel for my bike that I ordered and paid for online. The store was closed each time due to unspecified 'electrical difficulties' according to a hand-written sign on the door. I was told this was a problem with their electrics, so computers were down. If they had indicated on their website that the store was closed two of my trips back could have been avoided. One hapless staff member apologised for the situation and although I asked if it would be possible to take my wheel away as it was paid for already, he never returned to let me know. I have always avoided Halfords as their customer service is so appalling. I won't be going back again. No stars. In order to leave a review I have to press at least one star. They don't even deserve that and judging by other reviews on here Halfords Mile End really need to get their act together and take their customers complaints seriously.

The service is absolutely appalling and specially from the manager Stephan The mans a joke of a manager I witness him discriminating again customers an staff are rude an liars... left waiting for ages.. no people skill.... would highly recommend that you advoid this place an halford like the plague.... staff lie to area manager.. halford is way over priced for car stuff an bikes.. the bike shop down the road so much better (Paradise bikes) on Roman Rd... so please Advoid at all cost... customers service are the same don’t care about there customer the one that are paying there wages..... advoid avoid advoid........ would be no stars but had to have one to post review...