Map
Detailed Information
- Place Types Bicycle store
- Address Unit 1, Anchor House, Mile End Rd, Bethnal Green, London E1 4UJ, UK
- Coordinate 51.5220608,-0.0500747
- Website https://www.halfords.com/locations/mile-end-road-store/?utm_sou
- Rating 1.6
- Compound Code GWCX+RX London, UK
Openning hours
- Monday 9:00 AM – 8:00 PM
- Tuesday 9:00 AM – 8:00 PM
- Wednesday 9:00 AM – 8:00 PM
- Thursday 9:00 AM – 8:00 PM
- Friday 9:00 AM – 8:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday 10:00 AM – 5:00 PM
Photos
Reviews
18th Nov.20 my family members visited two times after accident with his Carrera folding bike first off all Members of staff Antony fixed his main handle bar joint clip but he suffered again same accident happened mile end and Sainsbury's/whitechapel in traffic lights. Back to halfords Emma check his details but not trusted him he actually can be Accident for joint clip failed to fix. They don't first believe he bought from halfords & not except Antonio E purchased Receipt to solve & Emma also not keeping bike In mile end shop to solved with manager next working day. Bike has maintenance insurance . Purchase October. Failed to show- Standards.
Ordered 2 items for collection, both were showing in stock for collection at Mile end branch. Got a call next day to say both were out of stock. Shows poor stock management amongst other things.
Shocking customer service. Do NOT waste your time here.
DO NOT BUY FROM THIS HALFORDS
Two weeks ago I decided to order a bike on their website. After about a week or so I received an email saying that the bike had arrived at the store and that they were about to build it. The email also stated a collection date and time that was supposed to be the correct one. On the day stated on my order, since I hadn't received any call from halfords, I called the shop receiving no aswer (I called about 10 times, no one ever picked up the phone). Not receiving an aswer, I decided to go to the store to check the order/collect my bike (as it was supposed to be ready). After a 2h queue (they were extremely slow), I finally spoke to a member of the staff that told me that my bike hadn't been built because I had missed a single call (which I probably never received) and that they do not call customers again because they are very busy. They rescheduled the bike collection (10 more days).
I don't get why they need to call customers to build a bike when it was clearly stated in my order that the bike needed to be built. That's what I paid them for.
Summing up:
- You pay a bike and wait patiently for them to build it
- They call you once, you miss the call and you can do nothing because you can't call them back since they don't pick up the phone (nor they email you giving details about the order)
- They believe that how they treat customers is right. I talked to the manager and she was convinced that it's correct not to build a bike if you happen to miss their call, although you have paida and although it has passed two weeks, just because they are very busy.
The fact that she didn't apologise for such bad costumer service and for the fact that they were unable to respect the timeline they gave me makes me think that is something that happens very often here...
Lots of staff with poor service and very long waiting times. Little coordination with who is leading on what. It’s Saturday morning and the service is so slow it’s almost stopped
Security guy asked 'WHAT DO YOU WANT?!' A bit aggressive.
Similar place
Unit 3 Shortgate Industrial Park, Shortgate, Lewes BN8 6PH, UK
+44 7769 808881
https://www.trainsharpcyclecoaching.co.uk/
Stream Farm, Maynards Green Road, Horam TN21 0BP, UK
+44 7775 764186
http://www.ordinarybicycle.co.uk/
Windermere Way, Stourport-on-Severn DY13 8JR, UK
+44 7506 779443
Unknown
Unit 9, Finepoint, Fine Point Way, Kidderminster DY11 7FB, UK
+44 1562 861154
http://www.spokes-uk.org/
106 The Birches, Stourport-on-Severn DY13 9NR, UK
+44 1299 826470
http://www.stourportspecialistcycles.co.uk/
16 Duke St, Henley-on-Thames RG9 1UP, UK
+44 1491 412500
http://www.henley-cycles.co.uk/
The Oast House, Greys Rd, Henley-on-Thames RG9 2AA, UK
+44 1491 598089
http://www.athleteservice.com/
Conway Farm, Henley-on-Thames RG9 4QZ, UK
+44 1491 628711
https://e-bikebarn.com/
11, Hurlston Court, Smithy Ln, Scarisbrick, Ormskirk L40 8HN, UK
+44 1704 841529
http://www.highonbikes.com/
Unit 9 Hurlston Court Smithy Lane Scarisbrick, Scarisbrick, Ormskirk L40 8HN, UK
+44 1704 840992
Unknown
Unit 7 Ringtail Pl, Burscough Industrial Estate, Burscough, Ormskirk L40 8LA, UK
+44 1704 897711
http://dolan-bikes.com/
62-64 Liverpool Rd N, Burscough, Ormskirk L40 4BY, UK
+44 1704 892442
http://www.jackparkercyclesburscough.co.uk/
Hattersley Centre, Hattersley Way, Burscough Rd, Ormskirk L39 2AN, UK
+44 1695 583060
https://www.halfords.com/locations/ormskirk-store/?utm_source=G
The Gravel, Mere Brow, Tarleton, Preston PR4 6JX, UK
+44 1772 814990
http://www.leisurelakesbikes.com/
46-48 Moor St, Ormskirk L39 2AQ, UK
+44 1695 577240
http://www.thebicyclelounge.co.uk/
1 Kew Roundabout, Meols Cop Rd, Southport PR9 7RG, UK
+44 1704 501050
https://www.halfords.com/locations/southport-store/?utm_source=
352 Blackgate Ln, Holmes, Preston PR4 6JJ, UK
+44 333 220 6021
Unknown
78 Bispham Rd, Southport PR9 7DF, UK
+44 1704 228805
http://mosscropcycles.co.uk/
4 N Albert St, Fleetwood FY7 6AA, UK
+44 1253 872169
Unknown
Unit 14, Long Acres Farm, Stalmine FY6 0LN, UK
+44 7812 101164
Unknown