Halfords - Mile End Road (Tower Hamlets)

18th Nov.20 my family members visited two times after accident with his Carrera folding bike first off all Members of staff Antony fixed his main handle bar joint clip but he suffered again same accident happened mile end and Sainsbury's/whitechapel in traffic lights. Back to halfords Emma check his details but not trusted him he actually can be Accident for joint clip failed to fix. They don't first believe he bought from halfords & not except Antonio E purchased Receipt to solve & Emma also not keeping bike In mile end shop to solved with manager next working day. Bike has maintenance insurance . Purchase October. Failed to show- Standards.

Ordered 2 items for collection, both were showing in stock for collection at Mile end branch. Got a call next day to say both were out of stock. Shows poor stock management amongst other things.

Shocking customer service. Do NOT waste your time here. DO NOT BUY FROM THIS HALFORDS Two weeks ago I decided to order a bike on their website. After about a week or so I received an email saying that the bike had arrived at the store and that they were about to build it. The email also stated a collection date and time that was supposed to be the correct one. On the day stated on my order, since I hadn't received any call from halfords, I called the shop receiving no aswer (I called about 10 times, no one ever picked up the phone). Not receiving an aswer, I decided to go to the store to check the order/collect my bike (as it was supposed to be ready). After a 2h queue (they were extremely slow), I finally spoke to a member of the staff that told me that my bike hadn't been built because I had missed a single call (which I probably never received) and that they do not call customers again because they are very busy. They rescheduled the bike collection (10 more days). I don't get why they need to call customers to build a bike when it was clearly stated in my order that the bike needed to be built. That's what I paid them for. Summing up: - You pay a bike and wait patiently for them to build it - They call you once, you miss the call and you can do nothing because you can't call them back since they don't pick up the phone (nor they email you giving details about the order) - They believe that how they treat customers is right. I talked to the manager and she was convinced that it's correct not to build a bike if you happen to miss their call, although you have paida and although it has passed two weeks, just because they are very busy. The fact that she didn't apologise for such bad costumer service and for the fact that they were unable to respect the timeline they gave me makes me think that is something that happens very often here...

Lots of staff with poor service and very long waiting times. Little coordination with who is leading on what. It’s Saturday morning and the service is so slow it’s almost stopped

Security guy asked 'WHAT DO YOU WANT?!' A bit aggressive.