Flat Planet Cycles

I went in to ask about a bike for a friend who apparently had a disagreement with the owner (as a result of the owner's behaviour they didn't feel comfortable entering the shop). Despite being polite and civil when I went to ask about the bike I was yelled at by the owner in an intimidating manner and ordered to leave the shop. I am not sure what plant he lives on - it must be a flat one if he thinks that that is an appropriate way to talk to people. He was phenomenally rude and his behaviour towards me was completely unacceptable. I don't believe in supporting any establishment which is run by someone who behaves in such a hostile manner.

I lived in Cambridge England from 2014-2017. I wanted to get a memento that reminded me of my time there. I decided that a custom bicycle would be the way to go. In the middle of 2015 I went to this bike shop and described that I wanted a bike that had the vintage feel but was in good working condition. Mark was helpful and courteous. We picked out a vision for the bike and he got to work. Or so I thought...two year later the bike wasn't complete and I had to move again. He hadn't completed the bike with a Raleigh badge as promised. Not a big deal I thought I just get him to ship it. Maybe he'll knock down the price a bit. Nope. Okay I thought. At this point I've been waiting 2+ years to ride this bike. I would literally stop in once a month to see if he made any progress throughout the whole process. Hindsight tells me he was being a bit dodgy and wish I just would have asked for my money back and called it a loss. So now I'm thinking okay at least I have a bike that's rideable....wrong. The tire stem blew on the first ride.....and it gets better. I replace the tire...just bad luck right. Nope....I get back on the bike and the derailleur on the back immediately loss tensions after about another mile of biking and I blew the chain up. So now I'm on my brand new bike two miles from home. I walk it back home and take it to a competent bike repairman. He point out that the rear derailleur cable was rubbing on the frame, the front brake was mounted incorrectly, the brake stacks were loose, and the rear derailleur was so unserviceable that I need a new one. Mind you I road the bike 2 miles....bottom line. Really nice guy but really terrible expertise in bike building and basic setup of a bike. Recommend you go somewhere else to get your bike fixed or make sure that you have a good health insurance supplemental plan.

Owner is very friendly and helpful!

Easily my favorite bike shop in Cambridge... Mark is professional, friendly, and does great bike work at a fair price. He also gives great bike route suggestions! Highly recommended!!

I got a new tire change on my racer, top notch job! Excellent value for money and exceptional customer service, cheers Mark! See you soon.