Halfords - Beckton (London)

They refused me to help. I went for 3 times and I can't change my wheels.

Thank you,for help !

Went to the bike bit upstair, only two guys working and massive queue, not much in stock either.

Do not take your bike here to be serviced unless it is worth less than £50 - there is a fair amount of incompetence and a basic lack of bicycle knowledge. I took my bike for a service and had a long chat with a technician and decided that just a brake service and wheel true would be carried out. He informed me that it may be done the same day, and if not, mid week. On Thursday I called, it wasn't done - they said it would be done Friday and someone would call me. On Friday, no-one had called so I called, it wasn't done. I then waited until Monday and called, it wasn't done. On Tuesday I called at 4 and was told it was being done and would be ready in half an hour and they would call me. At half 7 I hadn't been called so I called and was told it was done but instead of what I had asked, a silver service had been done, the chain replaced and a new front "shifter" (they meant derailleur) had been fitted. I explained that a new chain on and old cassette would slip. Anyway, the next morning I picked it up, paid and cycled into the car park. Click click went the bike as the new chain slipped on the old cassette. So I took it back in the shop and got the guy to put my old chain back on. Furthermore, on my commute that day I could hear the chain rubbing against the new derailleur which had been attached improperly. I tried to adjust it when I got home but to no avail and ended up taking it off with grease from my old chain all over the floor. It was an unnecessarily stressful experience. I would say that whenever I phoned and was in the shop, the staff were polite and trying to do their best. I'm just not sure their bike knowledge is quite up to scratch. Update- have also just had to readjust the back brakes as the “technician” had put the cable in so tight the pad was constantly pressed against the disc. I thought I was peddling too hard on my commutes. Yet more incompetence.

Store is in a nice location. Close to electronic shops, furniture, home, decorations and most importantly closer to a food court. The Halfords has a bike department on the top floor where you can view a range of mountain, hybrid or road bikes as well as electric options. You can also buy parts and repairs from here and they are mostly stocked with main essentials The ground floor consists of tools sand camping equipment as well as car equipment and accessories. They do car maintenance and bike maintenance so if this is a Halfords close to you than definatley worth coming here. The staff are enthusiast respectively and so you will get good treatment of your vehicle's if you come here