Sports Direct

Absolutely fuming!! I ordered some trainers to store and I changed my mind and didn't want them. (I have the same pair in white and the back half of the trainer pops out when I walk, but it was too late to return those). I asked the store assistant if I can refund these instead of collecting them. She said it would be much easier for me to wait until the collection time is up, and they will return it to the warehouse and I would get a refund automatically into my bank, instead of a more complicated process in store, where I would have to apply for a refund. I took her word and I checked my bank for a refund and had received nothing. I got in contact with Sport's Direct customer service about my refund, they told me to wait two weeks until my delivery had arrived in the warehouse, so they could process my refund. I waited two weeks and emailed them back, the customer service lady Tanya, said I needed proof of refund, and that the lady at the Charlton store had put on the system that I collected the trainers. I don't have proof of refund since the store supposedly sent back the item for me. I asked Tanya what to do and she simply said sorry we can't help you, it says you collected the trainers. I wanted to complain and she said you have to wait til the store reopens after the lockdown. Hope they are ready for one really angry customer arriving in store when they reopen, lesson learnt NEVER order and return your items in store.

Big sports direct and a place where you don't have to worry about car parking. Asda ,boots,wilkinson,jd,matalan ,lidls , home sence ,tkmax all nearby aswell .Md if you get hungry .

Great shop plenty of stock for adults and children good selection of trainers and sports clothing

Staff not in uniform just lounging around and a bit rude

Nice clean store, friendly staff. Good selection, lift to get upstairs.