Ocean Riviera Paradise

We stayed here last week for 7 days. The resort was clean and beautiful and everyone was so nice! I only gave 4 stars cause the food was not the greatest, but everything else was really good. One person who really stood out was Mario the bell boy. He was so helpful and sweet and went above and beyond for us when it came to getting us transportation and a shower room on our last day when we were leaving later but had to check out early. Overall, a very great experience and very safe with a lot of sanitation in place. Definitely would recommend!

I feel like they stole my money and didn't even care. I booked this trip with some friends for my birthday and was super excited to go. I had heard great things from friends who regularly vacation here so I thought the referral would be great! I wanted to splurge so I got the rooftop jacuzzi room with Privilege access so we could really go all out. The place was beautiful upon entry, we checked in with the Privilege check-in and my card was charged. It wasn't until I was being taken to my room that we were notified that Privilege areas were closed due to a recent hurricane, only 4 of the restaurants were open, and many of the swim-up bars had been destroyed and were being rebuilt. Obviously, a hurricane is not something they can help, but I never received a single update about closures and had entirely different expectations for my trip upon arrival. When I learned of all the closures, I spoke to Lily who checked us in, and she said she forgot to tell me about all the closures (convenient because they had already swiped my card). I told her that I spent double the money for the week for those things and was never informed until it was too late. She told me she'd escalate the issue and get back to me later. Getting into our room that evening, it smelled strongly like mildew, the jacuzzi didn't work properly, and our shower flooded the entire room on first use. I went back to the desk to speak to her again and she sent maintenance, and said that her supervisor would get back to me. This happened for 3 days in a row. I would voice my issues and they said "they'd get back to me". By the end, I gave up because they clearly didn't care about customer service. I would have been okay with closures at the normal rate, but I was paying double. When I asked for support, they told me they'd give me 15% off if I wanted to come back again... It's beautiful, and I'm sure it's great when it's fully functioning. But I feel like they stole my money. Don't pay the extra for privilege... it's definitely not worth it.

We stayed here almost 3 years ago when we got married in Mexico and it was amazing. We decided to stay for a few days since we were going to be in the area again and we instantly regretted it. It seems like nothing has been repaired or even had general maintenance done. Signs that had the building and room numbers were corroded away. The frames on the sunbeds outside of the first floor rooms looked like they were rotting away and the mattresses were moldy. All the railings, especially on our balcony, were extremely rusty. Our building was near to where the animals live in the nature area so every morning we found a A LOT of fresh droppings in our stairway. Obviously, they can't control nature but if you know that happens, can't you send someone first thing in the morning to clean it up so the guests don't have to step around it on their way to breakfast? The hallways in the buildings are so beat up from people dragging their suitcases. Normal wear and tear for sure, but I have never stayed in a 4-5 star resort where it looked that bad, how much does a fresh coat of paint cost in 3 years?

After reading some of the "negative" comments about this GREAT RESORT I wasn't sure to go there. But I gave myself a great opportunity to enjoy one of my best vacations at this AWESOME resort. The staff made us feel special. I've visited different resorts, in different countries, but in Mexico the staff is the best. This trip to Mexico is going to be a unforgettable experience thanks to the super friendly, loveling, hardworking, and honest staff. Specially, Miguel, Antonio, Maribel, Arturo, Jose (from privilege staff). Jennifer, Daniel, Jorge, Jesse, Rigoberto, Carmen, Abraham, and the others. Even the WILD ANIMALS ARE SO GOOD... By the way, they behave so much better than some of the guests. The hotel is amazing, the restaurants, bars, pools, etc. I just loved it. Give yourself a great time at this hotel. Highly recommend it!!!

We were very satisfied with our stay at this resort. They took the necessary precautions to keep guests distant and safe from covid19. All employees wore a mask and face shield at all times. Tables were spaced out. The rooms were really nice, and the staff works with you immediately if you need anything changed. The staff is very nice, and funny. The only con is the very short shore at the beach. That was very misleading because pictures shown of the long shore and beach are the privileged closed section. Overall, great resort for a family. The resort is huge with lots of big pools. Food options were good, but the Route 66 restaurant is very slow with service. My favorite was the Italian restaurant. They need more mexican options and better tacos and guacamole since you are in Mexico!! The drinks were delicious. Great resort, and these bad reviews are very misleading. The resort was a great getaway, very relaxing and clean!!