El Dorado Maroma

Hotel and rooms are very, very dated. It's nice, but not the level of luxury we were hoping for. We were "upgraded" to a honeymoon suite which is fine except we are two friends who asked for a room with two beds. Our upgraded room has a musty smell and air conditioning isn't the best. Our balcony is covered in dead bugs which I don't understand. We had to wait two hours for a clean room so I guess "cleaning the room" didn't include the balcony floor, chairs, table and lounger. Disappointed. Based on other reviews we were hoping, and expecting, nicer.... With that said, the service here is outstanding. Everyone is exceptionally pleasant and helpful. The staff makes this place!

Just as beautiful as the photos. Amazing beach, excellent food, excellent staff. We enjoyed the smaller size of this resort. We loved staying here. It’s paradise!

The stay was very much enjoyed!! The service was great, food was amazing, beach was phenomenal, and the size of the place was perfect for a quiet relaxing vacation. Very glad to be Exotic Members.

Just returned from a weekend getaway. Resort is small and lovely * rooms are dated. Tranquil beautiful beach area. We stayed in a swim up suite and would highly recommend that. Our bath tub did not have warm/ hot water at all.. was never fixed. Main turn off was the lack of food through out the day and EXTREMELY SLOW SERVICE AT ALL DINING. No options for a quick snack, only option is to sit down to get bkfst./ lunch/ dinner a la cárte. The food was very good, but waiting 2.5 +hours for each dinner was disappointing.

I had a massage with a man named Jorge at the beginning of my stay so I decided to book again with him (even tipping him prior to my treatment because of how great my first experience was.) The second time around, I was completely violated internally and externally. I pray that all women see this post and report anything that happens to them on property. Jorge was removed from the property for the duration of my stay, and I was told that he would be fired and would be ineligible to work for any of the other Karisma properties. However, the police report did not go as planned due to EDM’s lack of concern, accuracy and preparation of how to handle the situation.