Hotel Casa las Mercedes

A beautiful relaxing environment. Great service. I saw the rooms available and are amazing and priced well. Plan on going for birthday lunch this week.

Breakfast not so nice... No windows in the rooms... Only a small in the bathroom... No parking directly on the hotel...

The staff was very friendly but we arrived and we're given a room with used sheets and dirty toilet. In the bedroom, the bed pillows were very dirty, but you wouldn't see this at first because they turned them. The bed sheets were worse: full of hairs and stains. We thought these stains and some hairs could be from the wash maybe, so we removed the sheets to check underneath. Guess our surprise when we saw matching stains in the undercover... We confronted the staff and they immediatly remade the beds, giving us the excuse that the cleaning lady had forgotten to clean this room - but come on, the bed was perfectly made with the dirty sheets! This was intentional and I have no doubt they will do it again... So after they remade the beds we slept at the hotel but as our room was next to the kitchen, we were woken up at 6h, the time breakfast starts. You would think we were waken up by the kitchen noises but actually it was the kitchen sewer pump that is located under our room... Anyway, the staff is quite friendly. They offered us a plate of bacon and eggs to complement our continental breakfast on order to compensate our experience. I would only wish they clean their sheets and rooms..

We stayed 3 nights at the hotel and it was a great experience. It's a short walk from the historic downtown area of Oaxaca and they helped set up a day excursion for us. The owner and staff were extremely helpful in communicating with us when we had two of the people not make it to Oaxaca and letting us cancel an extra room. Note the hotel also has a cafe in the center/courtyard area so there might be some noise in the morning depending on which room you are in.

Nice place with a fun courtyard environment