Fiesta Inn Monterrey Fundidora

Bad experience The staff: I don't think they know anything about service standars, such as "Preferred" nor "AAA". They were ungentle, confrontive and even used to answer the phone with an "hola", no introducing themselves, not even after you request to know who is the person assisting you. We had 3 rooms under the same name so we regularly needed to use the inter- phone to get in contact, though when we called the Front desk to find out how to do it they told us that we'll have to go through them each time, and so we did (but I have to say that it became very annoying and very quickly) only to find out another inconvenience with this process... That a lady from the Front changed the previous regular standar to ask on top of that, who is the person in particular (full name) trying to get in contact with the rest of our family (from room to room, both under the exact same name and hosting people with same last name). The rooms: On the first day I called the Front desk to have 2 extra bath towels send up to my room and went out. When we came back, I checked the towels before I went in the shower room but found that what they send was onlyo one bath towel and a mat (and that the mat had ugly stains and was riped a little) but I let it pass and took a shower with only one towel (we were 3 pax in this room). Next day I called and asked the same after explaining to the lady at the Front about the previous day and making sure that this wasn't happening again, but when the maid showed up, she gave me 2 ugly stained mats and said that they have to do this when they run out of bath towels. Unacceptable. Check in & out was ease and that is the best thing I can say about my experience in this place. Fortunately, we were here for a happy occasion outside the hotel and that part was pure magic.

Great hotel to stay. Close to Fundidoras Park. Very warmness and kind people

Very nice hotel, very private.

Great service, it has improved a lot since may. Great location as well

We were received and by a wonderful gentleman Ricardo Sainz who confirmed, after we provided our copy of reservation, we were assigned the wrong room at check-in. With proof in our hands, he honored our reservation made by a 3rd party. Excellent service! No HASSLE to make things right. The Jr. Suite is perfect for young family travel. The pool was a major plus to our stay. Happy to keep this hotel as a favorite for future travel to Monterrey since it's close to relatives.