Red Casino

Super long walk up from the bus stop. While I don't mind walking my husband has some health issues and it would have been convenient to not only have a sign at the end of the driveway that indicates "Red Casino Entrance" but also a shuttle from the street to the hotel's front door. Would've been totally upset if that was the wrong stop. Came specifically for the poker room on Thu. Jan 16, 2020 afternoon and was informed that it didn't open until 9p. I stayed at the Westin Resort & Spa and took a R2 bus to get there. I would have not been comfortable walking to and from the bus stop going to the casino after 9p. Additionally, I had on sandals and the walk way is on an incline and very slippery due to the sprinklers. I thought I was going slip/fall the whole way. The casino was easy to get to once inside. Proceeded to ask about the poker room to the several staff members in the front regarding availability and was only told about start time(9:00p), buy in amount($100 US), minimum guests needed to play (5 players, 2 tables max), but not a closing time. I understand that it's not 24hrs like here in the states which is fine, but my point in saying that was their English needed a little work to convey that our business was wanted and not like we were bothering them by asking questions. Visited the cage to inquire getting a player's card in which they indicated one wasn't needed for the poker room. Walked around on the first floor for 5 minutes, turned around and left. Customer service was non existant from the start and I didn't feel welcome at all. Kept all my money in my pocket.

Good atmosphere. Decent selection in tables, could have more variety in Blackjack like Spanish 21. Their rules was weird for BJ the dealer didn’t check under their 10s if they had blackjack so it was a bit frustrating. The slots was okay. The lower level with the bar was too loud with the music so it was hard to hear the dealers and some of the dealers was new they didn’t know how to count. A few time they had to look at their pit boss to correct themselves. Make sure to bring pesos because their currency rate for USD sucks. Overall my friends and I had a good time.

Little warm...tables ok and more employees than customers ...love the Tip Bell

Its closed, they should update their web page

Electricity went out in the middle of play - first time experiencing that in a casino. Couldn’t cash out either, had to sit and wait.