Hotel Xcaret Mexico

I'm not sure I can do this place justice. This is our first time in an all inclusive resort, and it is hard to imagine a place that would outdo our experience here. The top selling point is included entrance to the parks and tours for me. The Xenotes was really an enjoyable experience. Ask for Noah to be your guide. Honestly probably the best tour I've ever been on and near one of my all time favorite life experiences. All the other parks are also fantastic and I'd recommend seeing them all if you have the time. On top of all the things you can do there, the place is absolutely gorgeous and the rooms are extremely comfortable. The layout of the hotel was well thought out and it doesn't seem far to anything no matter where your room is. There is plenty to do just swimming in various pools and seeing just how much you can eat and drink at all the bars and restaurants. They have great access to their beaches and have a nice little river with a small water slide going through the hotel. We got a good deal on the rooms through a third party site, so you could check that out. I'd recommend anyone staying here and this has been an amazing experience.

5/5 mainly because of the STAFF! Housecleaning, hosts, restaurants servers hotel concierge EVERYONE was great! They were courteous and so welcoming. You can tell they work extra hard and long to ensure your visits are 5 star visits. The hotel was clean, they enforced masks and hand sanitizing throughout the restaurants and even beaches. The parks were so fun. The only thing I would suggest was maybe more night life activities, otherwise everything else was just perfect. Great food great everything. Needed a break for a while and I am so happy my sister chose this resort!

The service is by far the best in Mexico. They really do pay attention to detail. They ask you for your special occasion if there are any upon arrival and give you a nice surprise in between dinner or leave something nice in your room. The staff goes out of their way to make sure you are have the best time possible. I have already been here 5 times and there is no where else id want to be. When i say this is the best, trust me its the best. I rarely get impressed by anything. But this place never fails to impress me.

Hotel is amazing, food amazing, plan for several days if you're all inclusive and want to see all the parks which are included in the package. It's almost like a Disney land there's tons of activities and you'll never need nor have any reason to leave the resort. You're probably wondering why the 3 stars. Well after paying for early check-in we arrived at 10am and our room wasn't ready, no big deal so we decided to go see Tolum. We get back at 1:30pm room still not ready, they told us 2pm. We go eat our food and have a drink (not to mention we do not have any of our luggage because they took it before we found out our room wasn't ready), Come back at 2:15pm room still not ready, their excuse? Check-in isn't until 3:00pm even though we did a early check-in request, and check out is 11am. No problems I'm not hard to get along with, we come back at 3:15 pm room still not ready, finally I complain and show my frustration, only for the manager to say it's my fault because we got to nice of a room (WHAT THE HELL?) . The manager then offers me a room that isn't as nice as the one I paid for right then. I said no I want the room that I purchased and did a early reservation on. He said give me 10 minutes he would promise to get me in my room. Well here I sit typing this out an hour later still waiting on my room, Update: after going to our room and waiting on the hotel employee to find my luggage that has supposedly been misplaced we discover this isn't the suite we paid for...I give up. Here's to liquor drinks and wasting half my vacation day fooling with this hotel.... Oh and is you are wondering we got into our rooms at 4:56 pm ...Entire day is gone

Hotel Xcaret was AMAZING! From the time we walked up, we were treated so awesome. The rooms were beautiful and even our room, which faced the main entrance, had a great view. The pools are absolutely wonderful and the food was amazing! We only stayed one night, so we didn't get to see everything, but I have never been in a place where I've felt so comfortable. My fiance and I will have our wedding there and we will go back for many years to come. I highly recommend!!!