Hotel Palacio Maya

We stayed there in Dec. Unfortunately it was a very unpleasant and stressful experience. The receptionist Fatma, was rude. She was changing her words every 5 minutes. Our check in process took 3hours and at the end we never got what we promised initially. The troubles didn't finish there, the shower in the room did n't work . After rounds of plumbers and janitors coming and going they finally decided to give us another room at 1AM. I won't go back for sure and I don't recommend it to anyone.

We stayed here for a couple of nights because our Airbnb was booked on those days, and boy did we miss it. The location is perfect, just two blocks from Paseo Montejo. The blocks look lonely and sketchy but they are super safe, even at night. You can walk to ice cream shops, Korean food (delicious Kimchi soup), arts and crafts shopping, museums and coffee shops. The place is quiet, although you can hear other guests talking, but mostly everyone was respectful. The room is huge, the A/C works perfectly, the TV is perfectly position and you can use your Netflix account. It has al elevator and safe parking, a freezing pool and kid's jungle gym. There's immediate warm water in the shower, a cute balcony with some wooden chairs and there's a fridge and a safe in the room. Left my laptop there with no issues. The WiFi works great, I worked and my boyfriend watched Netflix simultaneously with no problem. I would definitely stay here again, forget that Airbnb!

Very beautiful hotel. Located in very good area. We did not eat there but the food looks amazing. The place just smelled like blocked up grains but when inside you don't smell it. The rooms are spacious and very clean. Bathroom spacious and comfortable, our shower was one of those jet showers. I wasn't that impressed with it. Just having a normal shower would have been perfect.

No complaints. Bed was comfy

Comfortable and spacious room. Secure parking. Helpful staff.