Аэрофлот Российские Авиалинии

Fresh airplanes, always helpful and smiley crew - I wish all airlines can be like Aeroflot !

I understand that now there are a lot of calls and the call center is busy, but why is it impossible to make a normal queue like others? To understand how much is in front of you. instead, the phrase "All operators are busy, please call back in a few hours." I did not expect such a service from such a company. More precisely, his absence.

Such a company, and there is only one office for the whole city and a small one ... strange

Good service, comfortable office. But for some reason, for a long time, with repeated visits and recording customer data (passport data, flight and flight information), for some reason, they are not saved in the database, each time the employee needs the aforementioned data.

Very polite in communication