Bank Vtb

Frequent guest, so everyone knows me there already)

nasty service! The purpose of the visit was to close the loan, at first they waited for the reception for 30 minutes, and then, as we were accepted, the young man, who accepted us, said that we need to deposit the entire amount on the card, and then, close the loan in the application, as they took a loan from the Bank of Moscow to go to the former bank of Moscow to close it🤦‍♀️. Well, we made the money, and when they approached him again, another person was already sitting with him, although he promised to take us out of turn, as a result, we waited another 30 минут minutes and received nothing as a result. Waste of time. In the queue, the girls mentioned that they applied to this bank and they drove 5 times back to the bank, because Bank employees sometimes forgot to make a copy of the documents, then they lost something or something else. And the terminals in the hall work through time, they don’t take money, they don’t give the card. As a result, I do not advise anyone to contact this bank, unless of course your time is precious to you.

Convenient location office. Many professionals, good service, polite staff. Comfortable waiting room, electronic queue, there is a cashier. In the waiting room there is even a machine with coffee and other drinks. Many ATMs with the function of receiving and issuing cash. It is a pity that the hall with ATMs for the night is closed, probably so that the homeless could not sleep. But, but clean and does not smell. There is a separate call for disabled people.

Often I go on different issues. It happened that the electronic queue does not work and there is almost no receptionist on the spot. Or there is, but she pretends that you are not)) And so all is well.

Long lines