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Openning hours
  • Monday Open 24 hours
  • Tuesday Open 24 hours
  • Wednesday Open 24 hours
  • Thursday Open 24 hours
  • Friday Open 24 hours
  • Saturday Open 24 hours
  • Sunday Open 24 hours
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SO/ Sofitel Saint Petersburg
SO/ Sofitel Saint Petersburg
SO/ Sofitel Saint Petersburg
SO/ Sofitel Saint Petersburg
SO/ Sofitel Saint Petersburg
SO/ Sofitel Saint Petersburg
SO/ Sofitel Saint Petersburg
SO/ Sofitel Saint Petersburg
SO/ Sofitel Saint Petersburg
SO/ Sofitel Saint Petersburg
Reviews
Maitha Alsuwaidi (12/24/2020)
The hotel was great but I didn’t like my experience in this hotel
Алла Коблова (11/06/2020)
I celebrated my 20th birthday at Urban Wellness spa yesterday, and had planned to spend the whole day receiving premium quality treatment. It all started by a very friendly and professional administrator Larisa greeting me, and I'm still particularly thankfull to her, because she'd been the only person making me joyful that day. The area itself is of an amazing design, but all of that beauty was spoiled by unprofessionalism and rudeness of administrator Tatiana. Firstly, she claimed that one of the programs of my choice (Modeling treatment Odemacel) was no longer available, which didn't prove to be true due to massagist Julia. I was quite dissapointed, but that wasn't the end of it. The second treatment I intended to get, namely, Soul and unity aromasoul, which I thought inferred the involvement of aroma oils, according to Tatiana didn't have anything in common with the actual essential oils, but only went under a "commercial name of Aroma soul". That time I was actually upset, considering that the main goal of my visit was that precise treatment. Replacing that, Tatiana offered another 2-hour treatment, which wasn't even in the menu, therefore being a novelty of the spa, which I didn't hear anything about. Without hesitation I agreed, trusting the recommendation, in spite of the fact that I intended to spend the day in a whole different way. Having gotten the treatment, I was astonished to hear from Julia that actually Aromasoul included the best aroma oil treatment, which I dreamt to get on my birthday, but, being misled by Tatiana, didn't end up getting. That really did dissapoint me, because I'm a perfume chemist and that's my greatest passion. Moreover, I was surprised with the fact that such a prestigious institution employs such irresponsible and rude staff like Tatiana. And that is absolutely safe to say, because when I came up to her, wondering what all of that meant and whom to believe, she straightway started accusing me of not getting the message and almost threating with a phrase "all of that is on camera recordings", implying that she could prove I'm wrong. To my mind, such behaviour is incompatible with the reputation of Sofitel and also throws shade on it. Also, If the staff would be interested, you could check the phone conversation held on 06.11.2020 at 18.37, during which Tatiana was particularly rude. The last thing to repell me was a cockroach (!), climbing up the table where I ate my dinner. (I've got a photo as a proof). I left immediatly after that. The senior administrator didn't even bring her apologies concerning that terrible violation and contuned to persuade me I was the one to get everything wrong. I'm convinced that is unacceptable due to all possible standards of service quality. Overall, I think the staff should consider a compensation for a ruined birthday.
Kevin Beck (04/04/2020)
Nice hotel very nice fancy rooms bathrooms all nice experiences. Great breakfast bar buffet 40.00 high but good expensive for many days if you eat everyday yummie. Nice lobby hallways spa pool area too. Recommend to all.
Gavin McGinty (02/28/2020)
Great location - right beside the Four Seasons and the Admiralty building. Modern, chic but also friendly. Would definitely stay again.
Nikkie R (02/24/2020)
Ideal location. Clean and well maintained room. Friendly staff. Better not to pay for breakfast: there were plenty of places around and it was anyway more reasonable to pay at Cococo restaurant every day for breakfast (the restaurant was moving out though, so this tip might be not relevant any longer). Housekeeping kept bringing us everything else but not the body lotion.
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