Edible Arrangements

Sandy answered the phone and I described my situation—I ordered online but there was an “oversight” and they never placed my order that was supposed to be sent to my mother in Indiana from Dallas, where I live.nnI wanted to place an order for pickup that my brother can pick up. She took my order and was very rude because I accidentally called the chocolate pops •cake” pops saying she has no idea what I’m talking about.nnOnce we FINALLY got the order right,after them being out of several things...which I totally understand, it’s time to take my payment..nnAs I’m giving her my DALLAS billing address and stops me rudely in the middle as says “why do you have an Indiana area code and a Dallas address”....I said “um why is that relevant?” She then proceeded to say that there has been FRAUD! I COULDNT STOP MYSELF FROM CHUCKLING A LITTLE. FRAUD FOR 85 AT EDIBLE ARRANGEMENTS I asked??nnSo as she continues to take my information down to pay she says surprisingly ITS PROCESSED. I say, well of course. I don’t see any confirmation here, how will my brother be able to pick up the order? You never asked his name....She ALSO forgot to add my email address for confirmation page and asking if I wanted a note.nnTHIS WAS THE WORST AND MOST GROSSLY UNPROFESSIONAL AND BLATANTLY RACIST EXPERIENCE.nnSANDY SHAME ON YOU. YOU SHOULD NOT BE WORKING A CUSTOMER FACING ROLE IF YOU ACT THIS WAY TOWARDS ANYBODY LET ALONE NEW CUSTOMERS.

They did not put my order in a bagnIt was my wife's birthday

Love this place. My son and myself just started going after school. Yummy deals from 3-5pm daily throughout week. We are hooked!!!!

Great job on their arrangements.They were very busy as it was Valentine's Day,but did a great job on getting the arrangement to customers waiting for pickup.

Great service delivery was within timeframe I requested.