Merrillville Animal Hospital - Dr. Alicia Gustafson DVM

Dr. Alicia Gustafson and her staff demonstrated how much they care for animals when I took my two Rottweilers in for an exam. Both my dogs felt at ease and received gentle and loving care. I highly recommend the Merrillville Animal Hospital and Dr. Alicia Gustafson to everyone who has a pet.

For the last 18 years I have taken all 5 of my pets to Merrillville Animal Hospital. They would see Dr . Smith or Dr Marley! I have never had any issues with the staff, assistants or groomers or anyone! Over the last 2 years , Dr. Gustafson had taken over and a lot of changes had started to take place. Some good and some not but I was very impressed by Dr. Gustafson and loved how knowledgeable and compassionate she was about the pets. But over the last 3 visits the office staff became very short, not wanting to answer or pass along questions to the Dr. and didn’t appear to be as compassionate and less helpful. I had an appt a few days ago and I felt that the office staff really didn’t want to bothered. In return I wrote an email to Dr Gustafson, I was not nasty but explained how I felt and how not only do I bring my pets there but at least 2 others family members do as well. The office manager had become a little hostile and returned an email on Behalf of Dr Gustafson And herself along with the medical records for my 2 pets and stated they would not see them anymore. I was SHOCKED! I had spoke to family members and a few other ppl I know who take their pets there. They stated they have felt uneasy for the past year and that the staff wasn’t as friendly as they have been in the past. It’s sad! 1 bad review could cost a business 12-20 customers.

Great place for pet care and grooming. No hassle or hustle. They tell you exactly what's good for your pet and help to deliver it with several options. Thanks.....

Merrillville Animal Hospital, is the best in pet services. They always make the pet the first priority. They love and care for the pet, this isn’t just a job it’s a passion.

Kind, thorough, and I knew my babies were getting excellent care.