Flanner Buchanan - Carmel Funeral and Cremation

Attended the service for a beloved friend. A large turnout including many testimonials. Problems – A microphone was provided but the volume was so low and no one was willing to help the grieving loved ones. The facilities were equipped with a door chime to alert the employees whenever someone entered or exited the facilities. Unfortunately this was louder than the PA system. Several female employees were wearing heels that made for a magnificent clopping sound as they wondered around during the testimonials. Unfortunately this only added to the problem of trying to hear what was being said. After an hour of listening to the door chimes and clopping it was time to go. Unfortunately no one was directing traffic in the parking lot. A mess.

Words cannot adequately describe how wonderful Flanner Buchanan in Carmel was to work with while planning a memorial service for my brother who passed away unexpectedly. Everyone who we worked with were so professional, caring, sincere, and made everything go so smoothly. They truly listened to our story and got to know who my brother was as a person to help plan his services. Jamie was our funeral director and did such an awesome job. She helped ensure that my brother was transported to Flanner Buchanan and called us the moment he was in their care (so quickly..the same day we met with her!). She genuinely cares and it shows that she was meant to be in this line of work. It takes a very special person to do this! She matched us up with Celebrant Loral Tansy, who was going to be officianting my brother's service. We truly felt SO incredibly blessed to have had Loral as our celebrant. He spent two hours with us listening to our stories about my brother and what our thoughts were for the memorial service. He has such a calm demeanor about him that was so comforting. You could tell that he truly cared for our family and wanted to make this day special for all of us. The day of the service, he told my brother’s story with such grace. It felt like he had known my brother and my family for years. It felt so personal. We are so thankful for him. He has a true gift working with grieving families. Jamie, Loral, and everyone else who helped my family at Flanner Buchanan will never be forgotten. I love all of them so much and feel truly blessed that they have become part of our family now too. Thank you so much for your help throughout this difficult time. I HIGHLY recommend using them for any service you may have in the future.