VCA Cross Pointe Animal Hospital

The staff and management is so wonderful! They truly care about you and your pets. Moose has never been so well taken care of!

I am in town visiting and had to bring my baby to VCA Fishers for an ear infection. This place is the BEST! My first encounter was with Nikki, the office manager. She would be the one to get Maddie all checked in for her visit. I could just hear the warmth in her voice. She was so patient with me as I asked several questions, never making me feel rushed or like I was annoying her, very professional. I would then be greeted at the door by sweet Tracey, the vet technician. She took good care of us, while we waited a minute or two for the AMAZING Dr. Mercer to arrive. I promise, I am not exaggerating when I tell you this lady is absolutely amazing! She is the best! I can say that with confidence, as I have encountered several Veterinarians since becoming a pet parent. Maddie also suffers with anxiety. Dr. Mercer took the time to listen and acknowledge my concerns regarding her condition, assuring me that Maddie would be fine. She printed off a wealth of information for me to read, as well as sharing her experience with other patients that suffer from anxiety. If you're looking for a Veterinarian, look no further! Dr. Mercer and Staff, I wish you all the best!

Everyone here is really nice and definitely cares about the animals. I've always had positive experiences with the staff. But consider going to a vet that is more full service if you are bringing your pet in because something serious is going on with them (i.e., just take them here for regular checkups). This place doesn't do everything, instead referring you to elsewhere for further testing, diagnostics, or treatment.nnI've brought my dog in several times over the past two months for the same issue. The third time, I called and said he was still having the same issue. They had me bring him in and charged me for another visit, just to tell me he needs an ultrasound, which they don't do so I'll have to take him elsewhere. They said that this would likely be the next step the last time I went in, so I wish they would have just told me to do that over the phone instead of having me come in and pay for a visit. I should have taken him to another vet that does more stuff for dogs, like ultrasounds. That way I wouldn't have wasted a trip.

AMAZING staff, vet tech, vet you guys are ROCK STARS. I can't thank you enough for truly taking the time to find out what was wrong with my Bruno. I had 1yr insurance with Banfield that was my first mistake poo samples and many vet visits and not one time did banfield vets figure out my baby boy had a colon issue. I took Bruno to VCA cross point on Friday and found out my boy has a colon issue. VCA figured it out on the first visit and put my boy on the right diet and meds. I'm so grateful to the entire staff there at VCA. Bruno's experience was great he enjoyed the attention and playing with your staff. I was able to get an apt immediately that was super awesome. Sadly I'm moving in 4 months ao I'll have to fund a new vet but before I move to AZ Bruno and I will be back for a check up. Again thank you so much.

We recently moved to the area and set up appointments with Dr. Mercer at VCA Cross Pointe. She was very patient, thorough, and kind in her interactions with us and our dogs; and explained the pros and cons of various treatment options. The entire staff was very courteous and gentle with our dogs. They were also knowledgeable about preventive care regarding vaccines, flea/tick/heartworm recommendations, and more. I will definitely be continuing to take my dogs to Dr. Mercer and the team at Cross Pointe!