Franklin Falls Animal Clinic

I guess I’ll be the first with such a poor review and experience. Told me to bring our dog in at 8am and not to eat anything past 8pm the night prior. I brought her in for an exam and X-ray..no big deal right? Wrong. There was zero communication about the progress of my dog throughout the whole day. I called around 12 to see what the status was and they said they were behind and that she was “next”. I said ok, no big deal I understand. Fast forward to 640pm, I arrive at the vet to pick my dog up only to be told that “it’s been a busy day” and that she was next to be examined and sedated for the x-ray. What an absolute joke of an establishment from communication to professionalism and I would never recommend this place to anyone. So my dogs last drink of water and food was almost 24 hours ago which would extend to probably more like 26-28 hours if I would have let her stay with them. I would give this place ZERO stars if I could. Before the owner or admin attempts to respond to contact the office, don’t worry about it I already have a better Vet office that’s more than willing to take my dog and take care of her.

This vet is the best! They gave me the best experience from the first phone call until we picked up our fur baby! They are so nice and explain absolutely everything and do not rush you at all. Their prices are amazing!!! We Will definitely be using them for all our families needs and referring everyone we know! Thank you guys again. For everything!

This vet clinic is the best! They took such great care of my dog and cat. Our dog, Osita, started visiting as a puppy and she had so many health issues- they were great with her. As a new pet owner, I called anytime something may have been wrong with my pup and they were always so nice and answered all of my questions and took such good care of Osita. Osita loved visiting the vet and would get excited the moment we pulled into their parking lot. I also have an elderly cat and they were so good with him. He usually hates the vet but actually barely fussed when he was there.nnThey are super busy and sometimes run a little behind, but I think its because they are so good and everyone wants to take their pets there. We moved recently out of state and are so sad to leave the vet team there.

Set a appointment for 8am didn't get my dog back til 9pm this place is horrible they do not value your time and apparently there is no point to appointments cause they are never kept....if you bring your dog here be prepared to wait the whole day.....Absolutely pathetic

We went to Franklin Falls today for the first time, and we will never go anywhere else. I was super impressed by this place. The staff were wonderful, and I absolutely adore Dr. Mullen. They were very thorough and addressed all of our concerns. Highly highly highly recommend!