PetSmart

Been a regular here for years, always had great experiences all around. Have just started using the salon and am pretty impressed over all with prices and staff. They were very nice and my dog was treated with respect and kindness. I intend on using them again that's for sure.

If I could give less than 0, I most definitely would. My pet had an appointment at the grooming salon 8/31/2020. When I went to pick her up, I was informed that her nails were not able to be clipped. I was not offered to bring her back in on a different day. I called after I had left and asked to bring her back 9/6/20 to try again. My husband and I brought her in today and the associate kept rolling her eyes and staring at us. Then she asked me questions and had me sign the consent. She then took my pet back behind the door and another associate told us to go walk around the store and they would page us when she was done. We stood outside and watched them. One of the employees was standing by the swinging door they take the pets through, with her back to the door. I felt like she was trying to block my husband from watching the 2 other associates try to clip my pets nails. I was watching through the window. I saw the associate that was rolling her eyes when we first went in walk away. She came back and put a muzzle on my pet and then it looked like they were trying to flip her upside down. My husband went in and made them stop. We left and now I believe my pet has been traumatized. I know I definitely have been for her after what I witnessed and experienced with my pet on the way home. We have taken my pet to the PetSmart in Avon, IN a few times and have never had any issues. My vet has even clipped her nails a couple of times and there were never any issues. My pet has never been muzzled until today. This was the most disturbing and disgusting experience I’ve ever had. If the associates that work in your salons are afraid of the animals they work with or truly do not like grooming animals as a profession then they definitely should not be employed by your company. Maybe they also need to rethink their career path. To answer the question below, a Hands-On-Pet Assessment was not done either time.

I've always bought our dogs food from here and it's been very easy since Covid 19 started with being able to order online and pick up in store. They always have good deals and nice people.

They generally have what I need/want. Seemed a little short staffed for a Saturday but everyone else seemed to be able to find what they needed as well. A little pricey as always and I could do with seeing some changes there, but I guess their policy is that people will pay whatever they charge for what is wanted badly enough. Different names for that policy, capitalism or extortion. Each one gets to decide at this point.

Helpful staff on phone to find what we needed and held at another store. Cynthia was great