Banfield Pet Hospital

They take great care of our puppies (I know they aren't puppies anymore), they treat our dogs like their own. Fantastic people there. Mary at the front has the best most caring personality! Everyone there is awesome.

They are only doing curbside take your pet themselves appointments fyi. I told them my dog acts very weird if he's taking away from me and they said that's how they're doing it, sorry. As that's happening here comes a gentlemen out of the building with his dog, weird! Wish I was told I can't go inside with my pet before I drove there. My biggest issue is my dog has some strange things going on right, so if I can not go in with him how is the vet to answer my questions I have and to look at the issues I'm there for especially seeing how my K9 friend has about 20 different bumps I was there to be checked out. Just my thoughts and experience, but I wouldn't waste your time going there if I was you.

Changed my appointment time to 15 minutes earlier, claimed they told me (they did not! I received no voice-mail!) Then called me to cancel because I showed up at the time selected online & confirmed via phone, not the time they decided to move my appointment to. Now I have to find a vet open on the wknd, or my dog has to wait all wknd to get vet care, thanks soooo much banfield!

I was called late last week, from a tech at Banfield, the young lady said my dog’s (Lily) Wellness plan was expiring, and did I want to get Lily in before her plan expired... of course I said yes, and she made an appointment for Lily..I thought is was so nice that they called, to let me know they were now open and she was still covered under her wellness plan, the office had been closed for around two month Before this... so I was so happy to get the call that they were now making appointments..nnLily’s appointment was at 9:00 this morning, the gal mentioned something about cost, but I thought she was talking about an extra fee for an added blood test I was having done..nnI was told Lily could be picked up in about 2 hours, at 2 1/2 hours I hadn’t received a call, so I called then, the receptionist said Lily hadn’t been seen yet, the doctor had be doing some surgeries.. I wasn’t happy that she had been there that long but I understand that some procedures can take longer than planned ... Giving them the benefit of doubt.nnI finally got a call 3 1/2 hours later, no reason or apologize for Lily having to be there in a Cage for so long... I was told at the time that I would be charged the full about for her visit, because it was one day, ONE DAY after her plan had expired, I politely explained that the office had called me and told me if I brought in by this date she would still be covered under her Wellness Plan... once again the vet office has been closed for around two month and No appointments were being taken... I have been going to this Vet office for 8 years, Dr. Larson, was very dismissive on the phone, just saying this morning I was told there would be a charge, and not even listening when I told her, the gal that made the appointment said I was covered...nWhy would I come in the day AFTER my Wellness plan expired.... I felt like I was treated rudely and unfairly... I was told I was covered when the gal called Me, and even if so, it was only one day later (even though I didn’t know that), I’ve been a customer for 8 years, and the offices were closed for months, so I couldn’t have even gotten in earlier... sure seems like I could have been treated more fairly ... To add to my frustrations, I had to sit in the parking lot for 30 minutes for them to bring Lily out.. I dropped her off at 9:00 and didn’t get her back until 2:00... for what normally would have been at the most a 20 minute appointment, and No cage time for Lily...

Very informed vet techs. My cat needed his claws trimmed. Just 10.00$. Done very quickly and in loving environment. I would recommend to all.