Banfield Pet Hospital

I am not happy i wish they could tell you upfront how much you are gonna be charged for every single thing. It’s expensive and they sell you things without telling how much, flea treatments in my case. I am posting prices to be reference for you so you know what you are getting into..nnI took my two cats there, do the math ud83dude29ud83dude29nOffice visit $57.95nPhysical exam $44.95 (2ndpet)nRabies vaccine $26.08nFeline distemper FVRCP $30.83 for first and you go back for second vaccine 3 weeks later and they probably gonna charge office visit too but I am not going!nMedical waste disposal fee $4.58 for each petnRevolution feline single dose $22.99 because they found dead flea on cats ud83eudd26‍♀ufe0f They should leave me to buy whatever i find good for my own opinion but they sold two for two cats.

I brought my dog here for surgery, and I cannot recommend it highly enough! The doctors are outstanding, not only in medical knowledge, but in caring for my pet as if she was their own. They even gave her special attention as she was coming out of the anesthesia so that she wouldn't become dysphoric. I really appreciate their straightforward approach. If you want your animal treated and cared for, then definitely consider taking them here!

My pooch is well loved and properly cared for at this hospital.

The vets are good but the receptionists do a poor job of communicating. They called me a bunch of times and hung up on me and when I called back, they put me on hold for 30 minutes then hang up. As a result my pet was there for hours.

Please DO NOT bring your pet here! They do not care about your pet! They care about money!! And that’s it! The only reason they even have a one star rating is because it’s mandatory!nnI brought my dog here on July 4th due to her urinating an alarming amount of blood. The vet called us via phone as we waited (due to covid we were not allowed in the back) and told us our dog was in excellent condition for her age. They weren’t able to get a negative or positive testing with the urinalysis due to how much blood was in her urine but decided to treat her for a UTI. They gave us seven days worth of antibiotics (they said typically they give five) and I asked before leaving when would we start to see some results and the tech went back and asked.. then came back and said within two to three days. During the week we noticed a lot of signs of things getting worse and we contacted them and nobody returned our calls. Even when we told them we believe our dog was seizing in the middle of the night. Or when we called once the antibiotics were about to finish and told them nothing has improved. They told us to come back in for another urine test and she probably needs additional antibiotics. We decided to take our dog elsewhere and had to make the decision to put our dog to sleep because she was bleeding internally. A week later after we visit your location and you tell me my dog is healthy.. she is gone. I can’t even put into words how awful I feel that I listened to you and convinced myself she was okay because I desperately wanted her to be. I never want anyone else to feel the way I do. Fast forward to today when your chief of staff calls me and calls herself offering her condolences yet she actually invalidated my feelings numerous times while I’m also grieving the loss of my dog. She told me that her veterinarian did everything she could and should have done when clearly she knows I feel otherwise. She told me that the vet told me that my dog may need to be brought in for a follow up which was never ever said to me! She said they told me to bring her in for different testing which was never said to me! They only offered another urinalysis and additional antibiotics when I called them because as I stated previously they never returned our calls. She told me this is what it states in their notes as if that means it MUST be true. I asked her why another vet was able to feel the lump on my dogs belly within two minutes and her vet didn’t even though I paid for a physical exam and she insured me her vet did a physical exam because it’s written down and that’s legal documents so once again it MUST be true. I wasn’t present in the room.. nor was she.. so I told her neither of us can speak and honestly say it did or didn’t happen. She offered me a sixty dollar refund for the exam.. Is that supposed to make me feel better? You admitting your vet misdiagnosed my pet would make me feel better. You admitting that your business failed in following up with us after paying you would make me feel better. But instead you just want to invalidate how I feel and back up your vet. Please DO NOT bring your beloved pets here.. They do not care! I will never stop speaking up for my dog!!