Jay B Smith Funeral Homes Inc

I would not recommend Jay B Smith funeral home at ALL. They were completely awful to my mother and I about my father who passed away unexpectedly about one month ago. When we called to start the process of making arrangements, which was very difficult as it had been less than 24 hours since my father passed, we provided all of the necessary information that the funeral home required. After giving them all my dad’s information, the woman responded by saying “Oh my God, he’s so young, he’s my age”. That was extremely inconsiderate as of course we know he was young and that was the absolute last thing we wanted to hear. We should have jumped ship after that insensitive comment, but we decided to stick with them to continue making arrangements for the funeral, which was a huge mistake. We had an appointment later that afternoon with a woman named Beth. She was a NIGHTMARE. For some reason, she had her eyes dilated right before our appointment and could not see anything. It is beyond me why they would schedule us to meet with someone who would be unable to see during the entirety of the appointment. She was unable to help us whatsoever. For example, she did not even know the color of the urns she was showing us and when I asked if one of them was maroon or purple, she responded with “well sweetie, what color do you think it is?” She never gave an official answer. She also demanded that we share details about my father’s death because “that could’ve been her”. We had to share the story yet again about my father’s unexpected death from less than 24 hours before and it was brutal to say the least. Additionally, Beth spelled multiple things wrong in the obituary during our meeting due to her eyes being dilated. I had to request a draft during the meeting because I knew she was not able to see and was making careless mistakes. I had requested the obituary to be sent that evening as we needed it to let our family and friends know what had happened. Despite Beth promising to send it by Friday at 9pm, I still had not received it Saturday morning and had to call to request it a second time. Per our request, we spoke to Beth’s boss who gave excuse after excuse to protect Beth by saying she gets stressed out if she has more than 3 funerals at a time. At that time, I questioned whether working in the funeral business was right for someone who can’t handle more than 3 funerals at a time. After FINALLY receiving the obituary following hours on the phone, there were 5 MAJOR errors, including my last name being spelled wrong ( I have the same last name of my father). Within two minutes of sending it, Beth sent a new draft stating that she had found 2 errors and she had forgotten to proofread it before sending. No apology accompanied that statement and the deed was already done. I question why someone would send a copy of an obituary having not proofread it. This was extremely upsetting because that is her job and she was supposed to show empathy and help us through the funeral process as it is extremely overwhelming. If that does not convince you to not use Jay B Smith, I do not know what will. Almost a month and a half after the funeral, the owner’s wife called my mother and said “how are you doing, if you don’t mind me asking how did your husband die? I saw he was so young…” This was extremely uncalled for and we are still grieving. We do not owe ANYONE an explanation about my father. It is absolutely unacceptable for someone who we never even met to call and ask about his death of out curiosity. I hope this message encourages someone to choose another funeral home because Jay B Smith will make your grieving process worse.

Our funeral director, Stephanie Brown, has been nothing short of an angel when my only child, 18 year old, Nicholas, unexpectedly went to heaven on March 16, 2020. From our very first meeting, Stephanie was so kind and compassionate and helped us through every step of this nightmare, even still today, months after his Celebration of Life service. Even during COVID restrictions, she helped us make Nicholas' wake meaningful and special. Her concern & support has helped bring peace and comfort during this painful time. My entire family LOVES Stephanie & I HIGHLY recommend working with Stephanie at Jay B Smith. If I could design the perfect funeral home director, without a doubt, it would be Stephanie Brown. I've never been more impressed professionally. She really is an angel.

This family owned Funeral Home is by far the best in the area. Beth assisted us with planning a beautiful day for our father. No worries were needed on our part, every area was taken care of with class and grace. Thank you to everyone at Jay B Smith Funeral Home!

You can't beat a locally owned and operated business.... My father and I pre-planned 4 yrs ago, what a blessing that was. I live 300+ miles away. They're the kindest accommodating people. Beth with JB and I got most of finishing touches done by phone. I highly recommend this funeral home!

Nice staff. Some of the furniture is a bit out-dated in the visitation rooms, but I was visiting for a friend and was less distracted, I suppose.