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Dean
Dean
Reviews
K Olson (10/12/2020)
I’ve sent my mom a few floral bouquets from Dean’s and each time, the experience is excellent. I live in another city, so I order on-line and it’s super easy. The flowers always look just like the online photos and my mom is always happy with her beautiful flowers. Thank you, Dean’s Designs.
Tim Jones (07/23/2020)
I rarely write reviews, but several weeks have passed and I still feel strongly about the experience I had entering Dean’s Designs for the first time.nnI’ve lived in the College Hill area for many years, but had never been to Dean’s Designs. In late June I sought to purchase sympathy flowers for a friend whose spouse had passed, and I chose to go to a few stores (as opposed to buying online) in hopes of being able to see some examples of arrangements. I was properly masked and fully respecting the delicacy of the moment in terms of health and safety in commerce.nnUpon entering the store, I was greeted quite rudely by a woman, possibly the owner, working alone behind the register. If needed, I could triangulate the exact date, but it probably doesn’t matter.nnHer words were appropriate — ‘Can I help you?’ — but her tone of voice was unquestionably curt and, frankly, offensive. In such situations, I always seek to be as kind and patient as possible, giving others the benefit of the doubt. Yet for a business owner to speak to a customer in this manner is strange, at best. I will never know with certainty the reason for this woman’s harsh demeanor, and I cannot assert as a fact that her negativity stemmed from race, but I also cannot deny that it is hard for me to imagine her speaking to a customer of her own race in the same tone.nnAgain, this is not a fact, but an inference based upon the tone of our entire exchange. Hopefully she was simply having a bad day, and I inadvertently received an expression of that.nnI stayed for a few minutes and asked some respectful questions about the products and prices — as a reminder, properly masked and distanced — and she remained tense, and her tone curt, for all but the last few sentences of our exchange.nnI must presume that the company offers beautiful floral arrangements, but unfortunately my first and last experience with Dean’s Designs was a brief but intense disappointment on the human level.
Paul Kurt (01/30/2020)
First time I ever ordered flowers online using FTD website. I'm paralyzed/wheelchair bound and I can't drive so, ordering online is amazing for me. FTD assigned Dean's Designs as my florist. I paid quite a bit of $$ for my mother's 75th birthday flowers. I ordered the beautiful Sweet Devotion in the EXQUISITE size option. I couldn't wait to see her face when she got them. What was delivered was a joke. I immediately contacted FTD online and they refunded a fair percentage off the purchased price. I hope it was an honest mistake but, was it? After reading some of the other reviews about their conduct, I feel like they tried to pull a fast one. I wanted to post a review so maybe it may save someone else some heartache. I'm counting myself lucky FTD made good on their part. I would stear clear of Dean's Designs.
John Coleman (12/15/2018)
Placed a last minute order for an orchid for my significant other while out of country for work. I explained to the owner that it was important that it be delivered same day because it was our anniversary. The color I selected was temporarily sold out, but the owner reached out to 4 other florists to find it. He then personally delivered it to ensure customer satisfaction. I really appreciate the customer service and personal interaction from the owner. The quality of the arrangement was amazing, and my significant other was very happy
Kay Lucas (04/29/2018)
Very pleasant to work with and the bouquet they made me for my granddaughter's concert was beautiful. They made immediately. They have recently downsized to a smaller shop to the back of building. Quaint, but still beautiful flowers!
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2711 N Telshor Blvd, Las Cruces, NM 88011, USA
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