Map
Detailed Information
- Place Types Veterinary care
- Address 475 Bank St, Waterbury, CT 06708, USA
- Coordinate 41.5504484,-73.0413885
- Website http://www.banfield.com/veterinarians/ct/waterbury/wby?utm_sour
- Rating 3.9
- Compound Code HX25+5C Waterbury, CT, USA
Photos
Reviews
It was an excellent decision for me to use Banfield as the veterinary hospital for my cat, Pumpkin.nnI want to thank the wonderful staff who answer the phones, give info. about the hospital and individual pets, make appts., do check-ins and checkouts, and basically keep the office running.nnEach vet tech and vet takes the time to explain the medical situation, possible ways to deal with the situation, and answer any questions I might have. This is at the office and through phone calls.nnThe thoroughness, patience, and kindness shown to me and Pumpkin, mean so much and is appreciated.nnI don't want to leave anyone out of the review by mistake, so I'm not mentioning anyone specifically.nnFinancially, I am able to get the care that Pumpkin needs. For a monthly amount, I get unlimited office visits, regular check-ups, tests, vaccines, and the ability to bring her in for any concerns that might arise.nnThank you Banfield!
We have been customers for years but it’s always a battle with the receptionists. The young woman Melissa (and the guy) at the front desk are extremely rude and unprofessional and it seems that they find joy in the way they behave. They treat customers like pigs and have zero customer service skills. They act as if they pay the customers to come there and as if they are doing you a favor by taking care of your pet. If management doesn’t take action and get rid of these two people that don’t belong anywhere in an environment where care and customer service should be at the highest standard, we will no longer be customers at this hospital. They are creating a very poor culture at this place.
They were very thorough in keeping the public safe. I called when I got there, they did all the paperwork over the phone, I walked leo to the door and took in while I waited outside. This was his yearly check up, he was in and out within 20 minutes. Thank Banfield
Overpriced, high insurance rate. Although the staff if friendly, the corporation is about themselves.
Miniature Schnauzer Smokey’s first time at the Waterbury,CT location -nDr. Zubovic took the time to address any and all concerns. All my questions were answered and for the first time in years, I did not feel rushed. I immediately felt comfortable with her demeanor and confident in her ability.
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