Horizon Veterinary Clinic

In my opinion and experience this office uses every emotional tactic to increase their point of sale. They know that when you take your pet in for an issue, the pet parent is emotionally linked to the health of the animal and they will recommend a course of action whether it is medically necessary or not. This may be unethical, but emotional. The process is very simple. You have a suspected issue with your pet, and have an initial examination with the vet assistant, she disappears and the vet comes along and performs his exam, I guess based upon your conversation with the assistant. He then disappears and then the assistant reappears with the 'quote'. Which takes the 'do you want fries with that' to a new level, to 'you need fries with that', or your furry friend may have problems. This is the emotional sell and choice. It has happened to us several times. We now look at the quote, ask the question 'is this medically needed?', and if 'No', reject the additional fries. We have been doing this for a year now with every visit, with no adverse effects to our pets. For example our pet has had the same medical condition for several years, we called the vet for a repeat prescription (History on File). They said that we had to bring our pet into the office before they could refill the medication, which by the way is $20 from Chewy. Since we had no option, we brought our pet to the office. The diagnosis was as we predicted and the ongoing condition, however our bill was $490, before we could get the $20 prescription. That was the first and last time we got taken. We have calculated that if we had gone with the recommendations of the high pressure selling approach, then our last years vet bill at this location would have increased by over $2000. Shameful. One has to wonder about the pet parent who takes their animal to this location who does not have the means, but are subjected to the sales technique used here, and find themselves making financial choices and the supposed welfare of their pet. We have changed vets for our pets and have found a location that still cares about the animal and balances their business model with actual care required and the cost of such service to their customer. In future, if using this location, don't be emotionally conned, question the 'quote', and pay what is necessary not what they require for their lifestyle. Get your medication from Chewy and work within the needs of your budget and pet. Good Luck and Beware

Outrageous approach to care. Literally threw every possible charge possible ($1600), and i had to question every item one and eliminate over half their "recommended" services that were obviously not necessary. Then they failed at simply cleaning my dogs ears out for her ear infection they charged almost $200 for, had to return a few days later since they were a wreck still. To top it off, they push their political beliefs in your face. Go anywhere else, terrible business, poor ownership.

We have only been taking our puppy here for a few weeks and we love it.... Everyone is so nice and seems to care about the animals they take care of. Highly recommend

I have been taking all of my pets here from the time I arrived in Vegas 18 years ago. Words can't begin to describe how much I appreciate the exceptional care my pets have received every time. I always trust that my pets will receive the best care, and that means the world to me.

Very professional did a great job helping my puppy quick and reasonably priced