Petcare Veterinary Services

The staff here cares as much as your pet as you do. They are professional, communicate well and take great care of my dogs with smiles on their faces all day long. My dogs run right to the door when they get there, they can feel the love too!

I have been going here for many years, and could not ask for a better vet office. The vets and techs are excellent - knowledgeable, kind, reasonable in the treatment they recommend, and reasonably priced. I highly recommend them.

I really wish I could give a positive review for this veterinary office, but unfortunately I can’t. We brought our baby girl here for many years and the majority of the time the staff and Dr Mascola were all very attentive, caring, etc. Unfortunately, my girl passed away yesterday and she was suffering during her last days (maybe weeks?) on earth.nn3 weeks ago, I brought my dog in for a routine check up, but I mentioned when making the appointment that she wasn’t acting herself lately. I gave a list of symptoms to the vet; she was coughing, had no appetite, and was refusing to go on walks. All very strange for her. Dr Mascola showed no concern whatsoever . . . the answer I got for every one of her symptoms was “old age”. Maybe a bit of arthritis. Nothing serious. So we were sent home with a boat load of drugs to deal with the cough, possible arthritis pain, and also some antibiotics.nnShe got progressively worse and we called the office many times with our concerns. We felt very helpless because Mia’s symptoms seemed very serious, but everyone we talked to at the office did not seem too concerned. Never said we should bring her in. Also never heard from Dr Mascola personally which was very disheartening, all our concerns were simply “relayed” to her.nnWell just yesterday, my poor girl was having her worst day yet, so we called the office and they advised us to go into the emergency walk in at Veterinary Specialists of CT on North Main. We brought her and they ran tests and took x rays, turns out she was suffering from congestive heart failure. Her heart was extremely enlarged and her lungs were filling with fluid; with a grave prognosis from the ER vet we had to make the decision to put her to sleep. The staff at Veterinary Specialists was so kind and comforting.nnI don’t blame Petcare for my girl’s illness, but we were very disappointed in how they worked with us during Mia’s last weeks of life. With a quick Google search anyone can see she had classic symptoms of heart failure, but the diagnosis by our vet was “old age, maybe some arthritis”.nnWe thank the staff and vets for caring for Mia over the years but would certainly not return here with another pet based on our latest experience.

Great group of veterinary professionals.

I am so glad I found this place! The staff and doctors are amazing people who care about their patients. The place is very welcoming. I have been bringing my dog here since last year and I am so happy that he gets this amazing care. Every time I call about a question or concern, the technicians are polite and offer me helpful advice! ABSOLUTELY BEST VETERINARY EVER!