Cascade Garden

I visited the new shop in the mall. It is lovely and most things are nicely done. The only exception is the older gal working there with white hair - needs to back up a bit. She isn't observing social distancing even though their are signs about it, seemingly can't wait to push her plant information on you. I did not ask for information , I'm well versed on plants and still she had to walk behind me telling me information and her favorite things. It comes across as a pushy used car sales person. didn't enjoy that kind of interaction while shopping. It was cringe worthy. The store does have a nice selection of items.

I was hoping I’d be able to give a 0-star review, but unfortunately that isn’t an option. So, the one star I would say goes towards the beautiful grounds. That, however, is where the beauty stops. As a Bride and/or Groom, you will see this venue and be told promise after promise by Eileen, the owner. It will all seem easy and simple. Unfortunately, it is anything but!nnIn the midst of trying to navigate wedding planning during a pandemic, I never thought my biggest stress would come from the venue’s owner. Every text, call, email and even Instagram message went unanswered for MONTHS. Checks would be dropped off and not cashed for MONTHS, some even lost completely. Even when you could finally get a hold of someone, the information you got back (if you were lucky enough to get any) wouldn’t even be close to what you asked for in the first place. We had to stop by in-person to finally get someone to speak to us. This was completely unacceptable behavior from a business owner and alleged “wedding coordinator.”nnEileen will smile at you and tell you everything is just great and then when you are no longer in front of her, drop all pretenses and never deliver on any promise ever made. Even her florist took SEVEN MONTHS to get back to me on floral prices after being reminded 3 times and still didn’t have the order correct.nnThen when it was discovered we wouldn’t even be able to have our reception when planned because of COVID-19, she suggested we lie and say it’s a religious ceremony so that it would be approved by the government. Because she deemed lying an option, she would either charge us over $1,000 to cancel, charge us over $1,000 to reschedule for next year or not charge us to change the date within the year. When we were obviously forced to go with the last answer, she then didn’t change the base price (even quoted us the wrong price for our new date and thank goodness we kept our original paperwork) and therefore wouldn’t consider any kind of negotiation given we LEGALLY could not hold our reception.nnNo aspect of this venue is worth signing that contract for. Yakima is a beautiful place, and I beg of you to please consider a different venue. Even your own backyard would be better than having to navigate, second guess and double check everything that is done at Cascade Gardens.nnIf you have already signed and you are unfortunately in the same situation that I was, make sure you keep a very detailed list of the payments received and the dates received on because they will definitely get that wrong too – whether on purpose or just extremely unorganized, I don’t know. Either way, you are much better off having your wedding elsewhere.

I couldnt agree anymore from the review Kendall Kantola posted (I’m sorry you had to go through with that). It was spot on with everything you said. My husband and I had to deal with very similar issues.nnVenue is very beautiful and from what I was told it was going to be a very promising day and I’m sure it would have, had the pandemic not arrived.nnWe considered changing the date, rebooking, having a smaller wedding taking everything day by day week by week with all the phases and see what we could possibly do for our wedding date.nWhen wedding ceremony was allowed we asked and she said she wouldn’t be able to do that because it wasn’t a church so we didn’t get that option. But nothing looked promising or having to work with Eileen we decided to cancel 2 wks before the wedding date. I received half my deposit back and called it good instead of dealing with Her.nHer lack of communication once the shut down happened wasn’t getting better and very unprofessional, she wouldn’t return calls, she would wait days to answer a text message that was read within minutes of being sent (she had her read receipts on) I was concerned for her when we wouldn’t get calls back or anything I sent her message letting her know that I hope everything is okay and she is doing fine, she would say I’m going to call you at this time and never did.nOnce you got on the phone her customer service voice turned and seemed so sappy, for us when her work phone is her personal phone. She proceeded to say she had limited hours.nCommunication about your new hours and updating your google times would have been very helpful to me and others. She was not attentive for services being paid for. Customer service from our first encounter the in between and after cannot hold truth. Don’t jump on the phone and act like you are so concerned and sappy for someone’s wedding date during a pandemic, when you ignored texts and calls.nnFlorist as well never sent me a quote, I kept checking my email for days and nothing. I didn’t bother following up.nnMy dream wedding was perfect without it being at cascade gardens.

Beautiful place to have a wedding. I had the pleasure this last weekend of going to a wedding a d this was the venue. It incorporated a lot of natural plants, making it have a distinguished earthy vibe. 10/10 off the visuals alone. Beautiful simply beautiful.

This place is amazing, such a well kept and beautifully landscaped venue. The staff, especially Jayde, are amazing we had such a wonderful, stress free large wedding here and they worked tirelessly to make sure everything was perfect. Had an absolute blast and look forward to the next event at cascade gardens!