Edible Arrangements

Came later than the promised time, can’t answer their phone if the fate of the world depended on it, but the arrangement was pretty off the chain.

The customer service was exceptional!!! I made a mistake in my delivery instructions, and the store clerk helped me get my order to where I needed it. Very polite and so helpful. I haven’t purchased from Edible Arrangements before, but this experience will have me coming back regularly. Thank you for getting my gift to my wife. She said the fruit was sweet and delicious!

I placed my order online about a month ago and my sister got her sweet birthday surprise delivered in great ready to devour condition thank you Edible Arrangements team! I will definitely be using your store again!

Be advised. This location must have an employee that sheds hair into the chocolate.nnWe purchased a $65 dollar birthday set on Sunday and found three hairs throughout our time eating it. Unfortunately when I got time to calling (5 days after the pickup date) they said I needed a photo of the hair and apples. Whose first instinct is to take a photo of the hair inside there mouth??? It's already bad enough to find hair within the chocolate when you bite into something but for them to request a photo is a bit of a stretch. I could give them the color of the hair and mentioned it was in the apples only but I guess that's not enough.nnWill not order here again.

I purchased balloons for my daughter's 13th birthday. I figured that since we had to be home bound due to the pandemic, I wanted to make sure that her day was extra special. When the balloons were delivered, two of the balloons were deflated and the rest of the balloons didn't rise at all, they just pretty much stayed in one place. I called the store right away, the manager wasn't in, and the employee stated that she would have the manager call me the next day. No call from the manager, I had to end up calling the manager to explain to her what had happened. She only offered a small discount of the three balloons that had deflated, mind you I had paid for 12. I offered to email her the picture of how the balloons looked but she declined my offer. She stated that they specialize in edible arrangements, and stated the reasons why the balloons could've deflated. She also mentioned that the balloons are transported in a cooler to be delivered. What sense does that make? If you specialize in edible arrangements, then maybe you should take the balloons out of the inventory. There was no compassion from this manager, she didn't apologize, she didn't offer to say how can I make this better for your daughter, absolutely nothing. Needless to say, two complaints later to corporate my issue was never resolved. Per the customer care representative, corporate had refused to comply with my request of being fully refunded for my order. Poor customer service all the way around, buyers beware.