Edible Arrangements

I was a little worried about ordering an edible arrangement for the first time this Father's Day. It ended up being a great experience. I asked to pick it up at 2pm on Father's Day and they called me at 1:30pm to let me know it was ready. It looked just like the picture online too. Thanks Edible Arrangements!

First delivery order ever. The customer service is amazing. There was some delivery issues/misunderstandings with COVID-19. They all were so very nice when I called. They were more than willing to make it right and take responsibility for their error. Justin(manager) went above and beyond and has given me a reason to be a loyal customer despite the mistakes.nI haven't tasted their products yet, so can't review that. But if I'm out that way, I will make sure to stop in and try it out!nThank you all for making what could have been terrible into a great experience.

I had a great experience at the end of December 2019. Justin was amazing, the way he spoke with me on the phone and the way he handled my free birthday fruit box. The fruits was delicious.nThank you Justin for all your help and support!

Terrible experience dealing with this particular store and its employees!! I ordered an arrangement for delivery with no problem online, I was charged accordingly and I received a confirmation of purchase and delivery by email. I received a voicemail several hours later that the delivery date (12/23/19) could not be accommodated due to a large number of orders and was instructed to call back to discuss other options. I called back and spoke to a young man who told me instead of my original delivery date, they could rather deliver the product on 12/28/19 or my other option would be I or the recipient could come pick up the order the same date of my original requested delivery. I was very forgiving and understanding due to the holiday (even though my order was a Christmas gift as well), but I chose to go ahead and have it delivered 5 days later from my original delivery date. I did ask if they would be willing waive the delivery charges and they told me no. At this point, I have already paid for the arrangement, delivery date could not be honored, I agreed to have it delivered 5 days later, and now the young man I’m on the phone with tells me he needs to put me on hold for a minute, when he came back on the phone he told me that the manager actually had canceled/voided my order shortly after I had placed it that morning. WOW! Why? Because the store cannot handle volume?.. And clearly it cannot handle communication amongst there employees and even worse there customers! I had never received an email or phone call stating the order I placed was canceled. Nor did the young man I called back tell me it was canceled, he told me I could have the order picked up or delivered on different date. Not once did I give them the permission to cancel or ask to refund my order! At this point I asked to speak to the manager who decided to take it upon himself to cancel the order I placed without discussing any of it with ME, the customer! I asked the manager who came to the phone why he would cancel the order without discussing it with me first and all he said was the generic I’m sorry I’ll discuss it with my team....what team?...if he is the one who canceled it and I am the customer! Talk about deflection and not taking responsibility for your error! With that being said he literally told me my option at this point is to re-order the product again.....which means to recharge me again for the product, which as of today is still not refunded back to my bank for the original purchase. They must think I’m crazy to charge my card twice right before Christmas for a product/service they couldn’t get it right the first time in so many ways! Now why would I ever want to do business with such an incompetent, unprofessional and unorganized store again, how would I ever trust or believe they make it right! Good luck to whom ever wants to deal with there mess! Very disappointing experience!

Last minute bday gift around Valentine's Day and Edibles in Tacoma came through! They didn't have the arrangement I originally ordered online but called me immediately and helped me pick something else out. They gave me the free delivery that would have counted for my first order. Great service and friendly people. My sister loved her gift.